Short description
Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.
What will you do
Provide customer service, manage incoming enquiries and handle orders. Cover the process from receiving customer purchase order through to receipt of payment excluding the transport.
Coordinate transitions of new activities into BBC.
As a part of discovery team:
Map current process and propose new standardized process
Create, maintain and follow up on meeting of KPIs and SLAs of the team
Create training material for entire team
Collect all systems requirements and implement in new team. Support implementation of new systems if applicable.
Assure all required changes are documented in change requests and implemented within deadlines and sufficient quality
Support hiring and onboarding of newcomers
Sales order: Provide customer service from customer enquiry, handle orders against existing quote/contract/price list, through dispatch/invoice to payment information internally and to the customer.
Register and maintain customer data and records
Handle customer purchase orders and create sales orders (SO), handle invoicing, settle deviations by Credit/Debit note, issue compensation for claims
Cooperate with sales representatives – communicate prices, specific agreements with customers, incoterms between the customer and JCI
Act as customer’s main speaking partner, identify customer needs, resolve “conflicts”, build and nurse customer relationship/intimacy
Secure the best supply solution for the customers, negotiate improved delivery dates with different factories, divide deliveries to accommodate customer demands
Coordinate shipping instructions from customer to Logistics Specialist
Invoice and follow up on orders
Do the financial follow-up: debt collection, monitor overdue balances and provide information to finance about agreed settlement dates
Purchase order: Handle orders towards different factories
Place purchase requisitions (PR) and send requests for PO creation or necessery adjustments
Closely cooperate with different factories regarding availability of items, bookings, lead time, PO entries, order acknowledgements, packing lists, various documents etc.
Hand over the packing lists to Logistics Specialist
Shipping:
Closely cooperate with factories and Logistics
Other areas:
Provide team backup at absences and high workload
How you will do it and What you will learn:
Order handling processes ERPs and other online systems Learn about Factories and different products Learn about customers we support Cooperation with other departments
What are we looking for:
Customer oriented candidate with focus on details
PC skills – MS office
Communication skills
English language
Problem solving
Interpersonal skills
Who we are
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you