CUSTOMER SERVICE SPECIALIST

CUSTOMER SERVICE SPECIALIST

Department: Department of the Air Force

Location(s): Yokota Air Base, Japan

Salary Range: $15 - $17.25 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and is located at the Tama Hills Golf Course, Tama Hills. This is Regular Full Time Position, 35-40 hours a week.

Major Duties:

• Performs and facilitates in the operations of the golf course by directing the flow of play, ensuring rounds are completed within established time frames. Encourages patron interest in scheduled events and tournaments. Welcomes players and verifies registration and payment of fees. Organizes individual players (singles and doubles) into groups. Starts players/groups on-time and adjusts start times to maintain applicable player spacing and "walk-ons". Explains and enforces course rules and policy, including the cart policy and daily paths ("no-drive" areas), hazards, pace of play, play safety, repair areas, course care policy, appropriate dress code and behavior expectations, course yardage information (indicators), location of restrooms and water coolers; and affirms cart readiness and availability. Acknowledges that appropriate number of guests are checked in via digital tee sheet only. Maintains abreast of course and weather conditions to inform patrons. Equips patrons with score cards, pencils, and applicable informational handouts (course maps, information). Facilitates tournaments, events and outings. Marshals the course to aid in maintaining pace-of-play. Utilizes GPS system to monitor place and efficiently address pace of play issues on course. This includes sending messages to carts and driving and monitoring slow groups on course. Ensures only authorized patrons use golf courses and facilities. Responsible for maintaining the starter's office in a neat, clean and orderly condition. Resolves problems promptly with minimal adverse impact. Utilizes mobile tee sheet to verify cart numbers and associated guests. Ensures correct playing order and that customers are in their assigned golf cart. Responsible for assessing any potential damage to golf carts and rental clubs following customer rounds, as well as first task upon start of shift. Any damage shall be notated with all relevant information (5 Ws) in the starter log. Guest will be escorted to the pro shop and supervisor will help facilitate proper payment procedures for damages. Perform other related duties incidental to the work described herein. Subject to an irregular tour of duty, to include evenings, weekends, and holidays. Duty location designated off base Tama Hills Complex. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12956114

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/15/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within the commuting area of Yokota AB, Japan. Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience which provides basic knowledge and understanding of golf course operations including the rules of golf, directing flow of play before and during rounds of golf, and tournament organization. Must have the ability to communicate with great tact and diplomacy. Requires ability to read and write and successfully communicate in English. Must possess skill in dealing with the public. Position is a position of trust and must satisfactory complete a Tier 1 Backgroundcheck. Use of applicable uniform is required.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/15/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant . To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Application Deadline: 2026-05-15