Copper River Technologies is seeking a professional and customer-focused Customer Service Specialist to support operations at the Pentagon Customer Assistance Center (PCAC) located within the Pentagon in Arlington, Virginia. The PCAC, operating under the Pentagon Building Management Office (PBMO), serves as a primary point of contact for Pentagon employees and visitors, assisting more than 50,000 customers since its establishment in 2010.
The Customer Service Specialist plays a critical front-facing role, providing walk-in and telephone support to customers seeking information and services from organizations within the Pentagon. This position primarily supports the WHS Hoteling Station while also providing front desk support for PCAC operations. The role requires exceptional professionalism, strong communication skills, and the ability to assist a diverse customer base in a high-visibility environment where first impressions are essential.
This position is on-site at the Pentagon.
Responsibilities (include but are not limited to):
Essential Job Qualifications and Requirements:
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.