Customer Service Specialist

JOB DESCRIPTION:

Specialist Customer Service

Divisão - Core Diagnostics Abbott

Location - Leça do Balio / Porto

MAIN PURPOSE OF THE ROLE

Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.

Provides information when responding to complex customer inquiries regarding customer accounts and billing.

Typically requires in-depth knowledge of multiple products/services.

The support provided is not related to assistance with computer technology.

MAIN RESPONSIBILITIES

• As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).

• Requires capacity to apply skills/knowledge within the context of specific needs or requirements.

• Handles customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.

QUALIFICATIONS

Education

Associates Degree (± 13 years)

Experience/Background

Minimum 2 years

At least 2 years of experience in a medical laboratory environment, field service, clinical  experience, or diagnostic product experience

Language

English

Proficiency - Intermediate/Advanced

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

DIVISION:

CRLB Core Lab

LOCATION:

Portugal > Porto : Rua Orlando Ribeiro, No. 78, Leça do Balio

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)