Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Customer Service Representative - 12 months Fixed Term Contract
At Thermo Fisher Scientific, you’ll do more than just a job — you’ll make a difference. Every day, our teams help customers solve complex challenges that protect the environment, ensure food safety, and support life-saving medical research. If you’re passionate about customer service and want your work to have real global impact, this could be the role for you.
We’re looking for a Customer Service Representative II to join our collaborative team in Paisley. In this customer-facing role, you’ll be at the heart of the service lifecycle — supporting customers from first contact through to successful order fulfilment.
You’ll manage enquiries, process orders and quotations, track shipments, and resolve issues efficiently, all while delivering a consistently high-quality customer experience. Working closely with internal teams, you’ll play a key role in ensuring our customers receive the support they need to succeed.
Acting as a primary point of contact for internal and external customers
Processing orders, quotations, and returns accurately and efficiently
Managing customer data within ERP and CRM systems
Tracking orders and shipments and proactively resolving issues
Communicating clearly and professionally to ensure customer satisfaction
Contributing to continuous improvement initiatives
Living our values of Integrity, Intensity, Innovation, and Involvement
What We’re Looking For
Previous Office / customer service experience, ideally in an SSC or multinational environment.
Government Body award or equivalent qualification
Strong written and verbal communication skills in English
Additional European language skills are a strong advantage
Confident using Microsoft Office
Experience with ERP systems (Oracle/SAP) or CRM tools is beneficial (training provided)
Excellent attention to detail and strong organisational skills
A proactive problem-solver who can manage multiple priorities
A positive, collaborative team player with a professional approach
Comfortable adapting to new systems, processes, and technologies
Be part of a global organisation with a powerful purpose
Access to learning, development, and career progression opportunities
Supportive and inclusive team culture
The chance to contribute to work that truly matters — worldwide
If you’re ready to grow your career while helping make the world healthier, cleaner, and safer, we’d love to hear from you.
Apply today and help take science a step beyond.
About Thermo Fisher:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.