Key Responsibilities:
Provide excellent customer service to all inquiring parties
Answer all incoming calls and emails with a polite and professional attitude
Record all inquiries still outstanding after initial communication concludes
Follow up on outstanding inquiries as soon as applicable
Route communication to appropriate parties if resolutions are not possible
Meet quotas and provide reports as necessary
Perform other duties as assigned
Essential Skills Requirements:
One (1) year work experience preferred
High School Diploma
Softskills Competencies:
Strong verbal, written and presentation skills
Decision Making, Critical Thinking & Problem Solving
Time -Management and Organizational skills
Adaptability
The Company believes that each of our employees makes a significant contribution to the success of the organization and our clients. This position description is designed to outline primary duties, qualifications, and job scope, but an
employee’s contribution should not be limited by the assigned responsibilities. It is the Company’s expectation that each employee will help whenever necessary to ensure the success of the organization’s endeavors.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.