Customer Service Representative III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Service Representative III to join our team, serving as the first point of contact for questions about our products and services while resolving member concerns accurately and efficiently. This role plays a key part in supporting members by coordinating transportation services and ensuring a positive customer experience that contributes to improved health outcomes.

***WORK FROM HOME REQUIREMENTS***

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.

• Ability to directly hardwire to your modem

• Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.

• Attend 100% of training, on camera for the first 30 days of employment.

This role…

• Assists customers with transportation questions and concerns

• Schedules, modifies, and cancels reservations as requested

• Obtains and documents details of customer complaints and concerns

• Ensures all relevant customer information is accurately documented

• Attends all required meetings and adheres to company policies and procedures

• Maintains acceptable attendance and punctuality standards

• Ensures accurate trip data entry and documentation

• Maintains a polite and courteous demeanor at all times

• Demonstrates a strong commitment to producing high-quality work

• Refers unresolved customer issues to the appropriate department for further investigation and resolution

• Promotes a positive and collaborative working environment

• Participates in additional projects and duties as assigned

We are interested in speaking with individuals with the following…

• High School Diploma required

• Two (2) plus years of contact center or customer service experience with heavy phone volume and data entry preferred

• Or equivalent combination of education and/or experience

• Excellent customer service and interpersonal skills, with the ability to work independently and as part of a team

• Ability to quickly learn new technologies and processes

• Ability to understand and follow complex instructions

• Ability to accurately type at least 35 words per minute

Rate Range: $14-19 hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com