City/State
Virginia Beach, VAWork Shift
Swing ShiftOverview:
We are seeking a caring and dependable Customer Service Representative to support our members and patients with empathy, professionalism, and a strong commitment to service excellence. This role is ideal for someone who is a flexible team player, enjoys helping others, and thrives in a fast-paced environment. Healthcare experience is preferred and compassion is essential — your ability to truly understand member needs will make a meaningful difference every day.
Location: Sentara Park (Hampton Roads) or Sentara health Plans -Glen Allen (Richmond).
Candidates must reside in the Hampton Roads or Central Richmond area.
Schedule: Full-Time | Monday–Friday | 8:00 AM–6:00 PM
Weekends/Holidays: None
Work Arrangement: Hybrid — primarily remote with occasional onsite presence (a few times per month) required at either Sentara Park (Hampton Roads) or Glen Allen (Richmond).
*****Candidates must reside in the Hampton Roads or Central Richmond area.
In this role, you will handle incoming phone calls and provide support related to member eligibility, prescription benefits, claim payment questions, patient billing inquiries, payment plans, scheduling, and general service needs. You will research and resolve inquiries while delivering an exceptional service experience through clear communication, accuracy, and education.
Respond to incoming member and patient calls in a timely, professional, and compassionate manner
Research and resolve inquiries regarding eligibility, benefits, claims, and billing
Assist patients with updating billing information and establishing payment plans
Document interactions accurately and follow required processes and procedures
Collaborate with team members to ensure seamless service delivery
Maintain confidentiality and adhere to compliance and privacy standards
Consistently provide quality service and customer satisfaction
HS - High School Grad or Equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
2 years Customer service experience required
Previous customer service or call center experience required
Healthcare or health-insurance experience preferred
Previous customer service or call center experience strongly desired
Strong verbal communication and active listening skills
Empathetic, patient, and service-oriented mindset
Ability to multitask and problem-solve in a fast-paced environment
Comfortable working both independently and as part of a team
Basic computer and data entry skills
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.