GPC

Customer Service Representative | GPC Asia Pacific

NZL GPC Support Full time
  • Work with one of the biggest brands in the automotive industry 
  • Stable company with staff discounts and company benefits 

GPC Asia Pacific NZ 
As one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. 

About The Role:
Reporting to the Customer Experience Manager, this role supports our Network, Trade and Retail customers across New Zealand. You’ll deliver high-quality customer service, ensure compliance with SLAs, and work cross-functionally to continuously improve processes and customer outcomes.

Duties Include:

  • Delivering best-in-class customer service using systems such as Zendesk
  • Supporting Retail, Trade and Store Network enquiries
  • Collaborating with internal teams to improve service delivery

Who We’re Looking For:
A proactive, customer-focused professional who thrives in a collaborative environment. You’re organised, solutions-oriented, and committed to delivering a consistently high standard of service to both internal and external customers.

Skills & Experience

  • Experience in customer service within a fast-paced environment
  • Strong communication skills with the ability to manage multiple stakeholders
  • Confident using customer service systems and reporting tools
  • Highly organised with strong attention to detail
  • Ability to meet SLAs and performance metrics
  • Process improvement mindset with a focus on accuracy and efficiency

Why our team loves working for GPC: 

  • Recognition programs and team incentives for your performance 
  • An inclusive team environment: our team are important members of GPC 
  • Ongoing training and career development; we genuinely care about supporting you to reach your full potential 
  • Attractive team member pricing across all GPC AP businesses 
  • We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this 
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation 
  • The opportunity to join a progressive global company that continually strives to remain the number one in the automotive aftermarket.

As the biggest Automotive supply brand in New Zealand, we’re naturally keen to have talented car-passionate people join our team (although it’s not a requirement!), so if you enjoy life in the fast lane where you’ll be in pole position to grow, then we want to hear from you.   

Movement is in our DNA. We are GPC Asia Pacific: With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success! 

Send your CV to our Careers Team by clicking APPLY! 

Not the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.