Lead Customer Service Representative
Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.
Key Responsibilities
Answer and manage 100+ inbound calls daily in a professional and courteous manner.
Schedule and confirm reservations for Metro Mobility clients.
Learn and utilize our CRM software to process requests and maintain accurate records.
Collaborate with team members to ensure smooth operations.
Provide clear and empathetic communication to clients, ensuring a positive experience.
Hiring for the following shifts:
Thursday - Sunday: 6:00AM - 5:00PM
Pay: $18.25/hr
Qualifications:
Clean criminal record
Good communication and computer skills
Prior customer service skills a plus
Familiarity with the Twin Cities metro area
We Offer:
Paid Training
PTO
Medical, dental, vision and life insurance
401k with up to a 5% company match
Employee Assistance Program
Employee Discounts
Earned wage access available with Tapcheck
Career growth opportunities
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Transit Team is the largest paratransit provider in the state of Minnesota.
For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.