About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
We offer flexible work policies that allow a healthy balance between personal and professional life.
We invest in the development of our employees through training and growth opportunities .
We foster an environment where every voice is heard and valued.
The Opportunity
This position works out of our Mississauga office in the Cardiac Rhythm Management division and requires on‑site presence four days per week, with the option to work remotely one day.
As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
What You’ll Do
Promotes Customer Satisfaction – Build Strong Customer Relationships
Efficiently answers in bound calls from customers and sales force
Identifies customer needs and most effective method of meeting those needs
Respond promptly to customer inquiries and requests
Promotes good relationships with external and internal customers
Displays active awareness and concern for the customer
Participates actively in domestic product distribution and returns
Processes customer orders and returns in accordance with established procedures
Trace’s shipments and advises of order status
Research and processes credit requests
Supports the sales teams
Participates in improving quality and productivity
Adheres to procedure and quality standards
Backs up other customer service representatives
Works efficiently with others to meet objectives of the group and company
Participates in special projects and other duties related to customer service and sales administration as requested
Employee will be vigilant and responsible to keep themselves current with all company procedures that apply to their job function
Required Qualifications
Completed college degree
1 to 3 years of relevant experience
Proven high level of interpersonal and communication skills
Knowledge of MS Office specifically Word, Excel and PowerPoint
Knowledge of the SAP environment
Demonstrates good mathematical, record keeping, organizational and problem solving skills
Strong general knowledge of order processing techniques and material distribution process
General knowledge of shipping/receiving processing techniques
Demonstrates ability to handle multiple tasks and consistently meet deadlines
Demonstrates commitment to provide quality service to the customer and active awareness of customer needs
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.