Pick n Pay

Customer Service Manager

Waterstone Village - Western Cape Full time

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional Customer Service and uphold the company values with the community.

Matric / Grade 12

Must have a valid Driver’s license code 08
12 – 18 months face-to-face customer service experience (preferred)
Must be successful in at least 2 competency-based interviews
Must be flexible and willing to be transferred between stores

Competencies

High energy levels

High attention to detail

Ability to think on your feet when resolving problems

Customer service centric

Demonstrate sense of urgency

Professional behaviour

Analytical skills

Good communication skills

Good interpersonal skills

Key Responsibilities

Manage Customer Service

Ensure Store Standards are upheld and all SOP's are adhered to

Ensure effective communication with all internal and external stakeholders

Conduct on-the-job training and coaching for new and current store employees

Facilitate Social Responsibility activities

Compile relevant reports and ensure effective record keeping

Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution

Closing date: 28th December 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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