Customer Service, Junior Manager

Job Description :

Junior Manager

Join our Global Business Operations

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About this role

The Junior Manager, Order-to-Cash (OTC), is responsible for monitoring and improving OTC performance across the assigned market, while driving a strong culture of continuous improvement. This role provides insights into end-to-end process performance—from customer setup in SAP to cash collection—and identifies opportunities to enhance ways of working (WoW) and overall efficiency.

Partnering closely with the OTC Team Lead, the role will own and track key performance indicators (KPIs), support process improvements, and contribute to OTC process design, particularly for transitions into DBSI. In addition, this role plays a key part in building team capability by delivering effective training programs, ensuring the availability of high-quality training materials, and enabling timely, on-demand learning to support consistent and sustainable performance.

Key Responsibilities

• Manage daily Sales Order processing and rebates operations
• Handle urgent and ad hoc transaction requests in a timely manner
• Perform User Acceptance Testing (UAT) for in-scope processes
• Review, validate, and resolve errors or changes in Sales Orders
• Identify process bottlenecks and challenges, and collaborate with the Line Manager on solutions
• Support and contribute to Continuous Improvement initiatives
• Drive resolution of daily order management issues and escalations
• Act as a point of contact during Business Continuity Planning (BCP) when designated as a critical resource
• Provide required documentation and support during audit cycles
• Ensure smooth and accurate month-end closing activities
• Escalate complex issues to senior stakeholders to support resolution
• Provide backup support to team members across processes as needed
• Coordinate and track progress of closing activities to ensure timely completion

Qualifications & Experience

Essential

• Minimum 3 years of leadership experience, or at least 5 years in a multinational environment within Finance or Supply Chain, with strong knowledge of the OTC process
• Strong communication skills with the ability to engage stakeholders at all levels
• Fluent in Japanese and business English
• Proven experience in presentations, both internal and external
• Experience in project and/or change management
• Knowledge of training delivery and process documentation
• Proficiency in MS Office applications
• Experience working with SAP or other ERP systems
• Bachelor’s degree or equivalent

Desirable

Functional Capabilities

• Strong understanding of integrated systems and cross-functional impacts; demonstrates curiosity to learn end-to-end processes
• Solid financial acumen with the ability to understand transaction impacts and business implications
• High attention to detail with a “right first time” mindset
• Commitment to continuous process improvement and documentation aligned to end-to-end standards
• Ability to analyze performance metrics, understand business impact, and recommend improvement actions

Leadership Capabilities

• Demonstrates personal accountability and commitment to organizational goals
• Focuses on priorities and applies experience to make sound decisions
• Takes initiative and drives actions with a results-oriented mindset
• Generates ideas to create business value within established frameworks; approaches problems from multiple perspectives
• Builds strong, credible relationships through effective interpersonal skills

Working with Us

Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we’ll work together so that you’re supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Compensation & Benefits

• Competitive annual base salary
• Work-from-home (WFH) allowance
• Performance-based Annual Incentive Plan (target: 20% of base salary)

Additional Benefits

• Product allowance to enjoy company products (prorated based on employment period)
• Transportation allowance (reimbursement of actual commuting expenses)
• Commercial insurance, including term life coverage
• Employee Assistance Program (24/7 confidential counseling and support for employees and their families)
• Annual health check-up to support employee well-being

Work-Life Balance

• Full-paid annual leave entitlement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.

​If you have any questions, please reach out to your Talent Engagement Lead, John Cedrique Rimonte, at JohnCedrique.Rimonte@Diageo.com

Worker Type :

Regular

Primary Location:

Tokyo

Additional Locations :

Job Posting Start Date :

2026-04-21