Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
As a Customer Service Coordinator, you’ll be the first point of contact for our customers, ensuring every interaction is timely, accurate, and honest.
Your mission is to deliver exceptional service by managing orders, coordinating logistics, and providing solutions that make a difference.
This role is perfect for someone who thrives in a dynamic environment and values customer satisfaction above all.
Responsibilities
Order Management
Process and confirm orders, ensuring product availability, pricing, and compliance with customer-specific requirements.
Coordinate shipments and collections across the region.
Maintain close communication with clinics, retailers, and acousticians.
After-Sales Support
Respond promptly to service requests, troubleshoot issues, and manage replacements or repairs.
Collaborate with technical and clinical teams to resolve field issues.
Support the Sales Team with after-sales care and upselling opportunities.
Operational Excellence
Prepare and act on service reports.
Participate in workshops, and customer meetings when needed.
Process Improvement
Apply and improve established processes and policies.
Identify inefficiencies and propose solutions for continuous improvement.
Learning & Development
Stay up to date on product knowledge, accessories, and software.
Attend internal and external training sessions.
Requirements
Patience and attentiveness—great service starts with listening.
Clear communication skills (written and verbal).
Strong time management and organizational skills.
Customer-focused mindset with problem-solving ability.
Team player with a proactive attitude.
Proficiency in MS Office (Excel, PowerPoint, Outlook, Word).
Experience with Oracle ERP, Salesforce, or similar systems.
Languages: Dutch, French, and English (spoken and written).
Why Join Us?
Opportunity to build deep product and service knowledge.
Continuous development in efficiency and effectiveness.
Be part of a collaborative team that values innovation and customer care.
What we offer
An attractive remuneration package and flexible extra-legal benefits
An extensive onboarding and training program
An enjoyable work environment with attention to life-work balance and homeworking
A stimulating environment with growth opportunities and opportunity to meet multi-disciplinary colleagues across the globe
This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. Be part of something purposeful and APPLY now by clicking on the link below and see your career grow!
Cochlear Summary
Cochlear’s mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping people to Hear Now. And Always. Cochlear is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha™).
Equal opportunities
Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age. In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.