CUSTOMER SERVICE CLERK

CUSTOMER SERVICE CLERK

Department: Department of the Air Force

Location(s): Yokota Air Base, Japan

Salary Range: $16.1 - $18 Per Hour

Job Summary: About the position: This position is Non-appropriated Fund (NAF) and is located at the Vehicle Operations facility, Yokota AB, Japan. This is a Regular Full Time position, 35 -40 hours per week.

Major Duties:

• Greets patrons and routes incoming calls. Provides and response to general routine inquiries and information to the public in person, by telephone, or by electronic mail. Represents program to potential patrons, providing information about programs, events, services prices, and policies. Assists and provides customers with information such as handouts about the activity, with an emphasis on customer courtesy. Maintain and adequate supply of handouts. Verifies patrons' eligibility, sells shuttle tickets or issues courtesy tickets. Maintains ticket control number log. Accepts reservations for U-drive Rental vehicles. Assists patrons in completing any necessary forms and/or written contracts. Reviews documents and verifies accuracy of information contained within. Prepares applicable toll tickets, books, and keys for rental patrons prior to customer pickup. Issues and explains the governing rules, regulations, features, and policies of the U-drive Rental vehicles. Accepts returns of vehicles and performs preliminary inspection. May be required to carry emergency cell phone after duty hours for assisting U-drive customers. Assists patrons with chauffeured transportation reservations. Coordinates with Transportation Dispatch and administrative personnel to coordinate chauffeured transportation requests and changes. Performs cashier duties by receiving payments and completing related sales records. Maintains control log for customer receipts. Contacts vehicle maintenance personnel to coordinate vehicle inspections and basic maintenance on the U-drive fleet. Closes cash register and completes all applicable funds accountability controls requirements daily. Separates the deposit and beginning cash fund and secures in bank bags. Secures funds in safe. Maintains any necessary suspense controls. Files documents in accordance with office file plan. May be required to open and/or close the facility using standard procedures. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12905488

Qualifications: Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/17/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents who are residing within the commuting area (100 miles) of Yokota AB, Japan. Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience should include knowledge of proper cash handling procedures, experience in receipts, disbursement and examination of cash, and the ability to resolve common arithmetic problems when receiving payment from customers. Experience in a responsible clerical or administrative position is preferred, but not required. Must be able to read, write, and speak English at a business level.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 03/17/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant . To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Application Deadline: 2026-03-17