Customer Service

Coordinate Production Scheduling and Customer Service to ensure the company meets its On-Time Delivery objectives. Maintain a good relationship with customers through consistent and clear communication. Propose solutions and alternatives to help maintain strong customer ratings.

• Completed professional career
  • Daily review of customer demand to define the production plan and contingency plans, taking into account potential risks for customers. Weekly planning and daily follow-up of the production schedule.
  • Proficiency in Office (Excel, Word, PowerPoint)
  • Advanced English
  • Knowledge of SAP
  • File management and personal organization
  • Ability to develop strong workplace relationships
  • Problem-solving skills
  • Coaching
  • General Safety
  • C-TPAT
  • Product Knowledge
  • IATF 16949
  • ISO 14001
  • ISO 45001

  • Preparation of S&OP for each production line and customer.

  • Establishes control mechanisms to ensure compliance with the specific commitments made with the customer.

  • Prepares reports on the progress of sales plans, service performance, and incidents.

  • Controls the flow of information between their department, production, and transportation to ensure adherence to the delivery deadlines agreed upon with the customer.

  • Maintains constant follow-up with the customer to identify their needs.

  • Handles service claims and incidents and analyzes their root causes to find solutions.

  • Responds to customer suggestions and inquiries.

  • Prepares the Sales Forecast.

  • Measures customer satisfaction levels and, based on the results, establishes improvement mechanisms.

  • Communicates production plans internally and leads the corresponding review meetings.

  Production Planning and Scheduling:

• Develop and execute production plans, coordinate schedules, and ensure optimal use of resources.

  Inventory Management:
  Maintain accurate inventory records and adequate levels of raw materials and finished goods.

  Operations Supervision:
  Monitor workflow on the production line to ensure continuity and efficiency.

  Data Analysis:
  Analyze performance metrics to identify areas for improvement and implement corrective actions.

  Cross-Functional Coordination:
  Collaborate with departments such as Purchasing, Quality, Engineering, and Sales.

  Problem Solving:
  Resolve operational issues in a timely manner, minimizing their impact on production.

Internal Use Only: Salary

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