JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
职位
客服前台
部门
综合设施管理部
汇报对象
设施客服主管
工作职责
· 来访接待与登记管理：
Ø 执行标准化迎宾接待流程、主动迎候前来楼宇内的员工和顾客，礼貌的接待每一位访客问询、准确引导来访人员。
Ø 严格执行访客登记流程（含身份核验、预约匹配、电子/纸质登记、发放临时证件、安全告知及离场注销），确保信息完整、可追溯、符合安防要求。
Ø 确保访客与被访者在最专业的条件和环境下会面。
· 电话服务与信息枢纽：
Ø 标准化接听前台总机电话，清晰应答、准确记录、及时转接至对应部门或人员。
Ø 管理留言信息，确保重要事项零遗漏、零延误。
Ø 管理客户咨询与事务需求。
· 会议与活动支持服务：
Ø 协同完成本楼层会议室预约协调、会前布置（桌椅、设备、茶歇、资料、AV设备调试）、会中协助及会后复位；
Ø 为管理层接待、客户洽谈、公司内部活动等提供全流程行政支持，展现专业服务水准；
Ø 定期更新楼层/客户通讯录、紧急联系人清单及服务指引信息。
· 快递与信函收发管理：
Ø 统一接收、登记、分类、分发快递、包裹、信函及报刊；
Ø 建立收发台账（含时间、单号、寄件方/收件方、签收人），确保全程可追溯；
Ø 妥善保管待领件，及时通知收件人签收，异常情况（如破损、错件、滞留）即时上报处理；
Ø 定期汇总异常件，并提报主管跟进。
· 协同性行政事务支持：
Ø 配合完成楼层日常巡检反馈、
Ø 办公用品申领与分发、公告栏更新、绿植养护协调、清洁管理、
Ø 临时性支援任务等基础行政工作，保障办公环境有序高效。
· 积极地学习并提高本职技能，不但操作熟练，按时保质、保量完成上级所赋予的工作任务。
· 严格执行《设施前台服务标准手册》及客户定制化SOP；
· 热诚帮助客人、主动收集客户、访客等服务反馈或建议，识别流程堵点，提出优化改善和行动。
· 参与服务质量月度复盘，落实改进措施。
· 协助处理前台其他文书、文档及档案管理工作。
· 按时上、下班，礼貌待客，准时优质完成客户所要求完成的服务项目严格执行健康与安全标准，避免出现任何违反程序行为的出现
· 执行主管交办的临时性专项任务。
关键考核指标
· 客户的满意度
· 个人绩效评估
岗位要求
· 基本条件：学历、全日制大专及以上学历
· 专业背景：行政管理、酒店管理、经济金融类等相关专业优先良好的服务态度及工作态度
· 工作经验：具备1年及以上以下任一领域前台服务经验；金融行业（银行/证券/保险总部）；甲级写字楼（LEED/WELL认证项目优先）；星级酒店（四星及以上）
· 核心能力：普通话标准流利（二级甲等及以上优先）；形象气质佳，亲和力强，服务意识突出；具备基础办公软件操作能力（Word/Excel/Outlook）
· 职业素养：责任心强，细致耐心，抗压能力好；遵守职业操守，严守客户及公司信息保密要求
· 无犯罪纪录
Location:
On-site –Shenzhen, GDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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