Customer Service and Claims Processor Associate with Italian

About us
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life, accident and international insurance – directly to individuals and through employers and intermediaries. Cigna’s mission is to help our customers to improve their health, well-being and sense of security. We are an American multinational present around the world such as England, Belgium, India, Malaysia, Spain.

About the role

This is a double role: the agent will do Customer Service and Claims. The communications with the customers are made by phone and email.

Key Areas/Functions

• Provide excellent customer service to a portfolio of clients with life, hospitalisation, dental and bill protector policies.
• Manage the administration tasks related to the position: answer to emails and post, manage reports, cancel policies, process claims.
• Good knowledge of the portfolio to be able to answer the customer's queries related to their products and claims.
• Manage complaints received in accordance with the country's regulations.
• Build relations with internal departments and business partners to provide a quicker and better service to the customer.
• Call monitoring and quality review in order to rate Team Performance.
• Identify potential process improvements and make recommendations to the supervisors.
• Actively support other agents to help the team to reach the common goals/targets.

Key Skill and Knowledge

• Experience in Life Insurance products, claims environment and customer service focused organisation.
• Experience in Complaints' resolution.
• Experience of working in a Contact Centre environment.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Advance level of ITALIAN or native speaker.
• Advance level of English. Any other European language will be a plus.
• Excellent attention to detail; high level of accuracy.
• Strong interpersonal skills with excellent verbal and written communication to internal and external clients.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise, prioritise and manage workflow to meet individual and team requirements
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

Key Competencies

• Customer focus
• Learning and applying quickly
• Problem solving
• Conflict management

What we offer?

Contract: Permanent

Environment: Multicultural working environment

Hybrid working: Enjoy working from the comfort of your home 4 days per week and 1 day from our Madrid office.

Shift: 8:45 to 17.30 Monday to Friday

Social Benefits: Private Medical and Dental Insurance, Restaurant card, Educational Development Program, Foreign Language Scholarship, 100% sick leave coverage, flexible compensation.

Start date: As soon as possible.

Do not hesitate and apply now!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.