Customer Quality Leader

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Quality Leader located in Jiading Shanghai.

Reporting to the Customer Quality Manager, the Customer Quality Leader role aims to overall drive customer quality related activities to secure customer satisfaction.

What a typical day looks like:

• Cooperate with Sales Team to handle quality complaint from customers, as well as closely cowork with R&D, Product Management Team, SQE, PQE, PE, Finance etc.
• Update the RMA report (with 8D format) and send to sales team or customers
• Create and follow up corrective actions
• Create monthly RMA report
• Act as a leader as serious customer claims happen
• Update the RMA database

The experience we’re looking to add to our team:

• Bachelor degree, major in Electronic or Electrical Engineering or relevant is preferred.
• 10 years working experience in customer quality management, within Electronics Industry.
• Familiar with PCBA, manufacturing process, quality management tools.
• Fluent English in verbal and written is a must.
• Skilled in data analysis.
• Strong capability in problem solving.
• Good communication, coordinating and presentation skill.

What you’ll receive for the great work you provide:

• Social Insurance
• Life Insurance
• Paid Time Off

Job Category

Quality

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).