Customer Quality Engineer (Quality Performance Analytics) - Orion Assembly

Job Description

Role Summary

The Customer Quality Engineer (CQE) at Orion Assembly is the primary owner of customer-facing quality performance for vehicles built at the plant. This role integrates warranty, field performance, plant metrics, and customer feedback to drive systemic improvement, protect our customers, and support Orion’s quality objectives for current and future EV programs.

The CQE partners closely with plant leadership, Quality Engineering, Manufacturing, Product Engineering, Supplier Quality, and Global Vehicle Components & Subsystems (QRD) to ensure robust problem solving, effective containment, and sustainable corrective actions. This position reports to the Orion Assembly Quality Engineering Manager (QEM) or designated Plant Quality leadership.

Key Responsibilities

• Own customer quality performance
  • Monitor and analyze warranty, IPTV, CPV, JD Power/COMPASS, and other VOC inputs for Orion-built vehicles.
  • Translate data into clear priorities and action plans for the plant and cross-functional teams.
  • Regularly communicate status, risks, and improvement plans to plant and program leadership.
• Lead issue identification and problem solving
  • Serve as originator/champion for assembly-plant vehicle issues in PRTS and other systems.
  • Apply structured problem-solving methodologies (e.g., 7 Diamond, Red X, SPPS, 5-Why, Fishbone) to identify root cause and implement effective countermeasures.
  • Ensure containment, certified material, and well-defined breakpoints are in place for all customer-impacting concerns.
• Drive cross-functional governance (CPIT/WPAC/VOC)
  • Coordinate and/or co-facilitate Current Product Improvement Team (CPIT) and related forums for Orion (including Pre-CPIT, plant safety/emerging issue reviews, and plant metric reviews).
  • Support Warranty Parts Analysis Center (WPAC) reviews, ensuring timely part return, analysis, and closure of PRTS actions.
  • Lead or support regular VOC / warranty review meetings with plant Quality, Manufacturing, Engineering, and Supplier Quality.
• Link plant performance to customer experience
  • Correlate end-of-line and internal quality metrics (e.g., DRL/DRR, BIQ, GCA, mutilation, paint/fit/finish) with field performance.
  • Identify systemic gaps between plant measures and customer outcomes, recommending process or design changes where needed.
  • Partner with plant Quality Engineering and Manufacturing to validate robustness of control plans, error proofing, and standardized work for high-risk concerns.
• Interface between Orion Assembly and Engineering/SQE/QRD
  • Act as the plant’s “voice of the customer” into Product Engineering, SQE, and QRD for current product issues and design robustness.
  • Ensure alignment on root cause, design or process changes, validation plans, and timing for implementation.
  • Support read-across and lessons-learned activities to prevent recurrence across programs, plants, and commodities.
• Support launch and change management
  • Provide customer-quality perspective for new model, mid-cycle, and major engineering changes affecting Orion Assembly.
  • Contribute to PFMEA reviews, control plan robustness checks, and launch/validation activities to ensure new content meets customer expectations from SORP.
  • Monitor launch-related concerns transitioning from program to plant CPIT and drive timely closure with appropriate containment.
• Reporting and leadership communication
  • Prepare and present concise quality performance summaries for plant staff, CPIT, quality reviews, and other governance forums.
  • Maintain visibility to top customer issues, plant-controllable drivers, and status of corrective actions.
  • Escalate critical risks with clear problem definition, data, and recommended actions.

Required Qualifications

• Bachelor’s degree in Engineering, Quality, or related technical field, or equivalent experience.
• 3+ years of experience in automotive quality, manufacturing, product engineering, data analytics, or supplier quality (plant or field-focused), or other technically related experience.
• Demonstrated experience with:
  • Warranty or field data analysis (e.g., GWM, PartLink, TrackerGART, JD Power/COMPASS or similar).
  • Problem-solving methods and tools (PRTS or equivalent issue-tracking systems).
  • Reading and interpreting engineering drawings, specifications, and control plans.
• Strong analytical and data visualization/analytics skills (i.e. Power BI, Tableau...etc.), with the ability to translate complex data into clear priorities and actionable plans.
• Proven ability to influence cross-functional teams (Quality, Manufacturing, Engineering, Supplier Quality) without direct authority.
• Excellent communication skills, both written and verbal, tailored to hourly teams, plant leadership, and global partners.
• Demonstrated commitment to safety, built-in quality, and customer focus.
• Occasional travel may be required (e.g., to WPAC, suppliers, or other GM sites) to support investigations and cross-plant read-across.

Preferred Qualifications

• Experience in a GM assembly plant or equivalent high-volume automotive manufacturing environment.
• Hands-on experience with:
  • PRTS, GWM, PartLink, COMPASS/JD Power, Tableau or similar analytics/visualization tools.
  • BIQ, GCA, CPIT, WPAC processes or comparable OEM quality governance.
• Working knowledge of APQP, PFMEA, control plans, error proofing, and standardized work.
• Exposure to EV programs, high-voltage systems, or advanced electronics is a plus (relevant to Orion’s product portfolio).
• Formal training or certification in problem solving (e.g., Red X, Shainin, Six Sigma, 8D) or quality systems (IATF 16949, ISO 9001).

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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