Customer Quality Engineer

Job Description

The Role:

The Customer Quality Engineer serves as the primary voice of the customer within the engine plant, ensuring that every engine produced meets world-class quality standards and supports achievement of warranty performance targets. This role works closely with Program Teams, Product Engineering Teams, and cross-functional plant personnel to identify early warranty trends, drive robust problem solving, and protect the customer experience.

What You'll Do (Responsibilities):

• Perform early issue identification, tracking and resolution to ensure segment leadership

• Provide clear and timely communication to Quality management relative to quality issues

• Work with the product team to identify and gather critical status updates for Quality reviews

• Facilitate Quality Review meetings and integrity of presentation materials

• Facilitate Program team Warranty Deep Dive / Problem Resolution Tracking System (PRTS) reviews / Continuous Product Improvement Team (CPIT) meetings

• Provide detailed analysis on every issue to champions for resolution and proactively approach issues on warranty claims

• Analyze, project and track warranty and customer survey information

• Support engine / transmission exchange programs and teardowns

• Support Quality Deep Dives / Sector Reviews / Quality Councils

• Create and foster relationships across multiple functions and regions

• Collaborate with program team organization to ensure warranty targets are achieved

Your Skills & Abilities (Required Qualifications):

• Bachelor's Degree in an engineering discipline or equivalent relevant work experience

• 5+ years of experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality

• High level of oral and written communication & presentation skills, along with Microsoft office Suite proficiency (MS Word, PowerPoint, Excel)

• Must be able to work on a rotating/flexible shift (1st, 2nd or 3rd), as well as overtime and weekends, as needed

What Will Give You A Competitive Edge (Preferred Qualifications):

• Red X certification with demonstrated application to complex quality, warranty, or field performance issues

• Hands-on experience with engineering/manufacturing and quality systems such as TeamCenter, FlexNet, Qstat/QDAP, and PRTS/JIRA for data analysis and issue tracking

• Proficient in GD&T, with the ability to interpret and apply geometric tolerancing to engine or powertrain components

• Direct experience in engine manufacturing and/or performance, including exposure to assembly, testing, teardown, or root-cause analysis

• Demonstrated ability to analyze and interpret warranty, field performance, or customer satisfaction data to identify trends and drive corrective actions

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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