Customer Payment Support Specialist

Where you’ll work: Guatemala

Accounting and Finance at GoTo
The Accounting and Finance team is essential to our business. While the specific roles may vary,
one thing is certain – you will be at the center of our organization and an integral part of the
team responsible for ensuring the efficient financial management and financial controls
necessary to support all our business activities. This is where you make an impact.

Your Day to Day
As a Customer Payment Support Specialist you would be working on
Inbound Collection Activities – You will work on a case and call queue providing support to our
customers via emails and calls.
Solving Customer Disputes --- You will support our customers through efficient and timely
dispute management and resolution
Interdepartmental Collaboration --- You will be collaborating with other departments daily in an
effort to solve customer disputes and answer customer inquiries

What We’re Looking For
As a Customer Payment Support Specialist your background will look like

• Relevant Experience: Previous experience in customer support, finance, or a similar environment where you focused on helping others.
• Adaptability: A resourceful and proactive approach to your work, with the ability to stay organized and comfortable when managing a high volume of tasks.
• Meaningful Connection: Strong communication and active listening skills to build positive relationships with both our customers and your team.
• English and Portuguese proficiency to effectively connect with our global community.
• Collaborative Mindset: A genuine desire to be a supportive teammate who works well with others toward shared goals.
• Financial Foundation: A basic understanding of financial transactions.
  Tech Readiness: Familiarity with Salesforce and/or NetSuite is a wonderful bonus, but we warmly welcome quick learners who are excited to pick up new tools!

You’ll be working towards a shared goal with an open-minded and cohesive team that is very
much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive
work ecosystem because unique takes make us a stronger company, and Stronger Together.
We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll
Be Real, Think Big, Move Fast, and Keep Growing along the way.
Learn more.