Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories. In this role, you’ll help us deliver better care for billions of people around the world It starts with YOU.
In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
As a Customer Order Management & Logistics Support Specialist, you will serve as the primary liaison for key customers, ensuring seamless execution of the end-to-end order-to-delivery (OTD) process. You will manage complex replenishment cycles, maintain accurate order data in SAP R/3, and collaborate closely with internal stakeholders across the EMEA region. Your role is critical in driving customer satisfaction, optimizing inventory levels, and supporting continuous improvement in order management operations. In addition to managing your own customer portfolio, you will support team leadership by stepping in during the Team Leader’s absence—overseeing daily operations, coordinating task allocation, and supporting team performance. You will also lead continuous improvement initiatives by analyzing service performance across all customers, identifying process gaps, driving efficiency and service enhancements.
Key Responsibilities:
Customer Inventory: Execute end-to-end order lifecycle for key CMI/VMI customers, ensuring alignment with demand forecasts, maximizing service levels, and sustainability targets. Leverage advanced forecasting techniques and real-time customer insights to optimize replenishment and cross-selling (e.g. product alternatives, promotions).
Complex Order Fulfillment Execution: Manage the full order-to-deliver process for a portfolio of high-value customers. Ensure accuracy and timeliness across order entry, SAP validation, stock checks, logistics coordination, and delivery execution. Resolve exceptions and provide tailored solutions in real time.
Dispute & Claims Resolution: Oversee logistics claims through Dispute Case Management, ensuring thorough investigation, documentation, and resolution. Coordinate with internal stakeholders to issue credit/debit notes and manage returns.
Customer Relationship: Serve as the primary customer service liaison for strategic accounts, delivering exceptional service and fostering long-term partnerships. Actively manage customer satisfaction through continuous engagement, issue resolution, and performance monitoring (e.g., Advantage Group surveys or SalesForce surveys).
Cross-Functional Collaboration & Cost Optimization: Partner with Logistics, Demand & Supply Planning, Transportation, and GBS teams to streamline operations, reduce distribution costs, and enhance supply chain agility.
Continuous Improvement & Operational Excellence: Champion a culture of continuous improvement by identifying inefficiencies, leading cross-functional initiatives, and implementing best practices that enhance service delivery and reduce waste.
Performance Analytics & Reporting: Own customer-specific KPIs such OTIF, CES, and fill rates. Deliver timely and accurate reporting (daily, weekly, monthly, quarterly) to internal and external stakeholders, ensuring transparency and data-driven decision-making.
Issue Resolution & Root Cause Analysis: Resolve complex delivery and fulfillment issues, conduct root cause analysis, and implement corrective actions to prevent recurrence.
Customer Portfolio Governance: Maintain up-to-date documentation and master data for key accounts. Monitor account health and proactively identify risks and opportunities.
Team Leadership & Knowledge Sharing: Act as deputy to the Team Leader during absences, overseeing daily operations, allocating tasks, and supporting team performance. Mentor peers, deliver training on advanced processes, and support onboarding of new team members.
Compliance & Internal Controls: Ensure adherence to internal policies, regulatory requirements, and control frameworks. Provide data and analysis for audits and quality assurance reviews.
Project Leadership & Subject Matter Expertise: Contribute to cross-functional projects as a customer service SME. Provide insights, analyze processes, and support implementation of improvements that drive customer and business value.
Required Qualification
You have proven experience in customer-facing roles within Order Management, Customer Service, or Supply Chain in the FMCG or B2B sectors.
You posses technical Skills: Proficient in MS Office (especially Excel); SAP and SNC systems, experience with SalesForce.
Your Time Management is excellent: Strong prioritization skills, able to manage multiple tasks under pressure.
You are Independent: Self-motivated, proactive, and capable of working independently.
Your Attention to Detail is high: High accuracy, analytical mindset, and problem-solving ability.
You are Customer Focus: Strong relationship management and communication skills.
You are a Team Player: Effective team player with experience in supporting and training colleagues.
You are Adaptable: Flexible and responsive to change with a can-do attitude.
You are Fluent in English & Spanish proficiency on CEF-C1 level is required. Portuguese would be an advantage
Led by Purpose. Driven by You.
Total Benefits
Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.
Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.
Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.
Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.
Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.
Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.
International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
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