Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
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Here's What We Have To Offer
What we offer
Competitive pay
Paid vacation/holidays/sick time 10 days of vacation first year!
Comprehensive benefits package including 401K, medical, dental, and vision care Available day one!
Extensive product and on-the-job/cross-training opportunities With outstanding internal resources!
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, tools, and equipment provided to complete all jobs.
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future
What you will do
The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging.
How you will do it
Works with project owners to update project cost schedules as required monthly.
Assist installation team with project cost and revenue tracking to reach revenue goals.
Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs cost transfers as necessary.
Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate.
Prepare and submit monthly billings to Customers. Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.
Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes. Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation.
Provide additional operations administration support, as required.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, Access, and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational, strong analytical skills and attention to detail skills.
Position is onsite full time.
High School diploma or equivalent
Preferred
Associate degree preferred.
Experience and/or basic project accounting or costing principals is desired.
HIRING HOURLY RANGE: $17.78-$30.03(Hourly rate to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This position includes a competitive benefits package. The posted salary range reflects
the target compensation for this role. However, we recognize that exceptional candidates
may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are
ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.