Turn customer relationships into growth leverage.
What we are building at Conveo
Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate across insights, marketing, and product teams.
#1 What problem are we solving and why is this an important problem to solve
The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.
#2 The team you will join
You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.
#3 how we operate:
- We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
- Our engineering team talks directly with our customers. No layers in between.
- We work hard and we have fun.
- To keep our quality bar incredibly high, we want to execute with the smallest possible team.
The Role
As our Customer Marketing Legend, you will turn our customer base into a growth engine.
This is not a “collect testimonials when asked” role.
This is not “write case studies once a quarter.”
This is a high-output, high-ownership role that sits at the intersection of:
- expansion (help accounts grow faster)
- credibility (proof that makes the market trust us)
- pipeline (customer-led demand + referrals)
- brand (stories people remember and repeat)
Conveo has incredible customers already. The opportunity is massive, and without dedicated focus, it will never reach what it should.
This role is only for someone who takes customer marketing seriously.
Your Mission
1) Turn customers into proof (systematically)
You build a machine that produces:
- high-quality case studies (not generic, real outcomes)
- testimonials that feel credible and specific
- customer quotes we can reuse everywhere
- reference program + review flywheel
- customer story bank by ICP/vertical/use case
Your bar: sharp narratives, real data, zero fluff.
2) Create customer-led moments that expand the account
Customer marketing isn’t just external. It accelerates expansion by:
- helping customers internal-sell Conveo
- building assets that land with their stakeholders
- enabling exec conversations and deeper adoption
- making outcomes visible across their org
You work with CS/AMs to identify the leverage points, and you create the assets that unblock growth.
3) Make customers visible in the market (without being cringe)
You create customer visibility that feels exciting and high-status:
- on-stage talks
- webinars
- co-authored content
- research spotlights
- mini-docs / video testimonials
- customer dinners / side-events
- awards / recognition plays
You do this with taste. The goal is for customers to be proud to be associated with Conveo.
4) Build relationships with high-leverage champions
You identify and nurture:
- power users
- champions
- exec sponsors
- “public voices” inside customer orgs
You know who can speak, who can refer, who can present, and who can help us win the next 10 deals.
5) Operate like an owner
You treat customer marketing like a measurable engine:
- outputs shipped
- customers activated
- content created
- assets used by GTM
- expansion influenced
- inbound driven
- pipeline supported
You don’t wait to be asked. You run the machine.
What we’re looking for
Non-negotiables
- Proven experience in customer marketing, advocacy, customer storytelling, or equivalent
- Extremely strong writing and narrative instincts
- High agency: you identify opportunities and move without permission
- Comfortable working directly with customers and senior stakeholders
- Strong project management: you can drive assets and approvals without slowing down
- Great taste: you can make customer content feel premium, not corporate
- Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough
To apply, include:
- One customer story asset you created (case study, video, webinar, narrative, deck, etc.)
- A 10-line breakdown of why it worked
- A short draft: “How would you turn one happy Unilever champion into 5 expansion opportunities + 3 pipeline assets?”
Mindset
- Customer-obsessed, but business-first
- Confident and proactive
- Low ego, high standards
- Comfortable pushing for outcomes (without being annoying)
- Can handle ambiguity and still ship consistently
- Thinks in systems and leverage
Bonus (not required)
- Experience at B2B SaaS or high-growth tech
- Experience producing customer video content
- Event/webinar experience (customer roundtables, co-hosted sessions)
- Ability to pull lightweight design/asset work without dependencies
- Experience working with enterprise accounts and exec stakeholders
What success looks like
- Conveo has a steady stream of high-quality customer proof (stories, quotes, numbers, visuals)
- Sales has the assets they need per vertical/use case, and actually uses them
- Customers regularly appear with us publicly (webinars, talks, content)
- Customer champions drive referrals, intros, and inbound credibility
- Expansion accelerates because customer outcomes are visible internally
- Internal stakeholders repeatedly say: “Customer marketing is changing how fast we grow.”
- Customer marketing becomes a strategic advantage, not an afterthought
Why join us?
At Conveo, you’ll join a team that genuinely enjoys working, and spending time, together. We care about building real relationships, not just great products. That’s why we run quarterly team offsites where we disconnect, reset, and have fun. Our next one? A retreat in the Alps this March ⛷️
Plus:
- Own a core growth lever at a hyper-growth, YC-backed AI company
- Direct access to founders and high-leverage operators
- Help define how AI-powered research becomes the global default
- Be part of a team aiming to go from $1M → $100M ARR in under 2 years
- Competitive compensation with meaningful equity upside
- A culture built on taste, speed, ownership, and ambition
- Opportunities to travel globally and build deep relationships with customers shaping the future