Customer Management Intern

Verisure is seeking a talented, hands-on and passionate Supply Chain Intern to join our Customer Management team. The role will report to the International Management Coordinator. This is a role that will contribute to maintain high levels of customer satisfaction, maintain correct inventories in the country, improve established processes and accompany our internal customer in their continuous growth. The role will be based in Madrid.

The role will be expected to work autonomously, impact quickly and develop as the business grow. It is an exciting opportunity to join a growing team in the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

The company’s success depends on its people, and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. 

Strategic context and value proposition

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation.

The Customer Management Intern will be deeply involved in daily operations, field and local logistic team communication and continuous Improvement .

Responsibilities will include, among others:

• Follow up improvement actions, develop and implement them, in coordination with those responsible for logistics within the country.
• Provide support with the necessary material so that the installations and maintenance can be carried out in the country it supports, ensuring the level of service.
• Assist in stock control and giving support to the Logistics Manager of the country.
• Support with the management of demand and supply aligning them with the country's own budget processes.
• Assist with administrative and operational tasks to ensure smooth day-to-day business operations.
• Support the validation of materials and bookings and manage follow-ups with assigned countries.
• Track inventory in the field and in the warehouse of the different assigned countries is at optimal levels, avoiding stock breaks.
• Realization of different periodic reports with indicators on the progress of the operation and share them with the Head of Logistics of the country to detect improvements in it.
• Act as internal and external support in the implementation of the new ERP

Location

The position will be based in Madrid

Reports and organization structure

This position will report directly to the International Customer Management Coordinator

Experience and Qualifications

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals.

As a result, we are looking for a self-starter and high potential / top performer individual who will combine in-depth Treasury expertise with a proactive business mindset focused on driving value to the business.

• Degree in Business Administration, Engineering or similar.
• Very high level of English and Spanish (spoken, written and read).
• Knowledge of the Excel tool.
• Motivation to learn, focused on continuous improvement and ease of teamwork.

Competencies

• Ability to work autonomously in a fast-paced international environment
• Highly motivated with excellent analytical skills
• Structured and high attention to detail
• Organized and with an appetite for improving existing processes
• An enthusiastic and high energy individual with a strong drive to create a positive work environment
• Excellent written and oral presentation and communication skills
• Humble and "team-player"

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.