Customer Loyalty Member

Are you that ambitious and friendly colleague? Then we are looking for you!

Your new working environment and responsibilities

In this role, you will be involved in a variety of processes within Commercial Cards for business clients. Within Commercial Cards, we handle everything from card applications to card termination, and all related activities in between.

In addition to your regular responsibilities within the team, we expect a proactive attitude when it comes to process improvements and team-related initiatives. The role is a combination of administrative work and process development. It is important that you are proactive and consistently stay one step ahead.

What we value

We are a forward-thinking team with a strong hands-on mentality, and we expect the same from you. We work from the office on a daily basis and value colleagues who appreciate being present on-site as well. Our rituals (stand-ups, plannings and retrospectives) take place on a regular basis. We work in an agile way to effectively implement process improvements and ensure smooth collaboration.

We are a close-knit team and frequently work together at the office, collaborating closely with colleagues from other departments. We also value a healthy balance between work and relaxation and regularly organise team activities.

How you will be successful

• You are ambitious and eager to develop yourself
• You are flexible
• You are able to maintain a clear overview and are comfortable working with multiple workflows and projects simultaneously
• You have a higher professional education (HBO) level of working and thinking
• You are able to think out of the box
• Experience with the systems used within the business department is considered an advantage (e.g. IRIS, MMS, MINGZ, Messaging, etc.)

What we offer:

• A salary aligned with your knowledge and experience
• 24–28 vacation days, depending on your contract
• Pension scheme
• 13th‑month payment
• Individual Savings Contribution (BIS) of 3.5% of your annual gross salary
• 8% holiday allowance
• Challenging work with plenty of room for personal growth
• An informal working environment with innovative colleagues
• Agile ways of working, enabling new ideas to develop quickly

Ready to apply?
Upload your CV and motivation letter via the ‘Apply’ button. The selection process consists of multiple interviews with different stakeholders.

About ING
With over 60,000 employees and operations in approximately 40 countries, ING offers opportunities for people with initiative who want to help others take a step forward in life and business. Do you want to work on the edge of what’s possible while acting with integrity and keeping customers’ interests at heart? Then ING is the place to further develop your talents. Apply today!