JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Overall Objective:
A highly self-motivated and passionate person for customer service, a team player and with a great attention to detail.
The key focus for this role will be to create a single and visual point of contact for employees and to act as the primary interface between the internal operations of and its clients. Providing services to the highest possible standards as well as representing the values in appearance, presentation and manners. Display flexibility and be willing to travel to work at other sites for brief periods if required.
Job purpose:
· To promote at all times the company in the most favourable light through the highest levels of personal and professional conduct.
· To provide a highly efficient and proactive service, its employees and its clients.
· To ensure that reception services provide a high profile role model that reflects JLLvalues and which sets the tone for everyone entering the premises, whether they be staff or visitors.
Specific Responsibilities:
· To take care of all visitors, by welcoming them, showing them through the process of registration, keeping them updated about their host / meeting, taking care of their needs during their visit and bidding them goodbye
· To maintain at all times the highest levels of personal presentation / appearance.
· To liaise with the employees about all the services offered at reception.
· To ensure reception desks, waiting areas and meeting rooms are maintained to highest standards of tidiness and cleanliness.
· To process and manage conference room bookings requirements.
· To ensure all visitors to the building are correctly registered and issued a pass.
· To serve as an information source for clients and employees.
· To greet visitors, enter their details into the system and produce a visitor pass.
· To alert hosts to their visitor’s presence and keep visitors updated about their hosts arrival time.
· To ensure all visitors are collected by their hosts.
· To maintain a friendly and professional atmosphere in the lobby area by being both approachable and by maintaining the highest standards of cleanliness and tidiness.
· To offer assistance with large pieces of luggage and offering cloakroom facilities as appropriate.
· To work closely with security and the other facility management sections to provide the best possible service to all clients and employees.
· To undertake regular checks of meeting rooms to ensure they are kept clean, tidy and fully operational in terms of services and supplies.
· To liaise closely with the FM team JLL to ensure an efficient and consistent level of service is achieved.
· To closely monitor the cleanliness and tidiness of all common parts and public areas on the floor.
· To liaise as appropriate with the Facilities Management staff including the security and catering teams over conference bookings and any specialist event requirements.
· To assist with the security of the conference rooms.
· To offer as appropriate beverages to waiting visitors
· Manage the daily Customer Experience within Reception and Facility coordination and its impact to all employees and visitors
· Proactive communicator with all key influencers within JLL
· Own the space within your portfolio of buildings ensuring a fantastic customer experience is delivered all the time.
· Total responsibility for the service delivery and the customer experience
· Provide quality data as required
· Any other duties required as part of the role as and when requested
Front of House Specific:
· Promote and support a first class and professional reception and meeting room service.
· Ensure adherence to all the procedures as described in the procedural standards manual.
· Ensure the procedural standards manual is kept up to date.
· Liaise with relevant stakeholders with regard to improvement and alterations to reception and meeting room booking services.
· Ensure the reception area and meeting rooms are kept tidy at all times.
· Deal with all internal / external client issues.
· Attend meetings with hosts/organiser to ensure all details of functions are covered.
· Practice attention to detail in all aspects of service and presentation, with constant monitoring in order to maintain and improve on current standards being achieved.
· Manage control procedures, statistical information and analysis. Complete and file all paperwork and information generated by the above.
· To ensure that the location is as clean and tidy as practically possible,
Customer Service:
· To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
· To regularly monitor customer feedback and produce an appropriate action plan based on the results.
To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
To ensure that you deliver what you promise to the customer, client and team.
To ensure that all agreed service objectives are met in line with client expectations.
· To establish and maintain controls in order to ensure the security of premises, materials, money and resources.
· To be aware of changing needs of customers and to develop new products and systems accordingly.
To ensure that all agreed service objectives are met in line with client expectations.
To provide an excellent standard of client service.
Health and Safety Management:
To record and report all accidents within the location adhering to location and company procedures.
To respond to all company memos and requests as required.
To ensure that all company procedures and work instructions are fully understood
Additional Responsibilities:
To attend any company meetings as required.
To take responsibility for contributing towards your own development with the guidance of the line manager and attending training courses as identified.
To show commitment to company values in all aspects of your role.
To act as a positive ambassador for the business.
To attend to any reasonable request made by the client or JLL Management.
Person Specification:
Passionate about customer experience
High attention to detail
Flexible and proactive
A problem solver
Experienced in working within a Front of House or Reception environment ideally gained within a corporate or 5 Star hotel environment
Ability to build positive relations with colleagues, guests and clients
Able to work off their own initiative and with minimal direction
Strong team player with a commitment to support their colleagues
Exceptionally organised and skilled in multi-tasking
Team Player – 3 years’ experience within a hotel/contract/project/facilities management
Computer Literate – good understanding and working knowledge of office software.
Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
Proven track record of achievement
Skills:
Computer literate
Good written and verbal communication, English main business language
Excellent time management and organisational skills
Ability to react quickly and decisively when faced with a problem or issue
Ability to work under pressure and to tight deadlines
At all times to be well presented in reception uniform.
Polite, tactful and diplomatic in all dealings with others.
Ability to communicate in a calm professional style.
Excellent telephone manner and interpersonal communication skills.
Computer literate in order to be able to operate the reception systems for processing guest passes and meeting room bookings.
Team player.
Able to provide excellent service to all customers (clients, visitors and employees)
Attention to detail.
Attributes:
· Focus on the success of the business
· Flexible attitude towards working relationships and practices
· People person – Team player
· Open to listening, understanding and implementing new ideas, concepts and practises.
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Location:
On-site –Amsterdam, NLDIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.