Customer Experience Consultant

Are you ready to be part of a global leader transforming logistics? At Maersk, we’re looking for an energetic and forward-thinking Customer Experience (CX) Consultant to join our team in Villeneuve-d’Ascq, with flexibility to consider candidates from the Lille area.

If you’re fluent in French and English, thrive in a fast-paced environment, and love solving problems with a smile, this is your chance to grow with a company that values innovation, collaboration, and personal development.

Why Maersk?

At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn’t just about the part you play in our business, it’s about the change you can make in our world.

Let’s create a better tomorrow and make positive change – socially, economically, and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly.

We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you’ll be surprised at the difference we can make in the world together.

What we offer:

• Global career opportunities and modern talent development initiatives

• Competitive benefits including pension scheme, health insurance, and more

• Access to internal training and continuous improvement projects

About the Role

As a CX Consultant, you’ll play a key role in ensuring smooth operations and exceptional customer service. This is an operational role with consultative elements, offering exposure to multiple functions and a clear career path toward Project Manager or Team Leader roles.

Key Responsibilities:

• Manage and monitor end-to-end shipment processes

• Coordinate deliveries from port of discharge and ensure data accuracy

• Handle customer queries and maintain proactive communication

• Collaborate with warehouses, procurement, sales teams, and trucking partners

• Drive continuous improvement initiatives and contribute to process optimization

What Makes This Role Exciting

• Not a pure ocean freight role – diverse touchpoints across the supply chain

• Opportunity to work closely with multiple stakeholders and influence improvements

• A dynamic environment where agility and problem-solving are key

• Clear progression opportunities within Maersk

Ideal Candidate

• Strong customer service experience

• Excellent communication skills in French and English (Spanish is a plus)

• Ability to work collaboratively in a team environment

• Experience with Power BI and good understanding of operational processes

• Organized, proactive, and able to thrive under pressure