How will you CONTRIBUTE and GROW?
The Customer Service Representative will serve as the first point of contact for our industrial, medical, and specialty gas customers. The core purpose of this role is to handle all inquiries by phone, email, and customer portals. The ideal candidate will be a strong communicator with excellent customer service and administrative skills, capable of thriving in a fast-paced environment.
Key Responsibilities
- Respond to Inquiries: Answer customer questions about products, services, company policies, and promotions.
- Resolve Issues: Investigate and resolve customer complaints or problems efficiently and professionally. This may involve troubleshooting, escalating issues to other departments, and following up to ensure a satisfactory resolution.
- Process Transactions: Handle customer orders, returns, exchanges, and payments.
- Maintain Records: Keep detailed and accurate records of customer interactions, transactions, and feedback in a CRM (Customer Relationship Management) system or database.
- Provide Information: Offer accurate, valid, and complete information by using the right methods and tools.
- Build Relationships: Build sustainable relationships of trust with customers through open and interactive communication.
Meet Goals: Work to meet individual and team targets for customer satisfaction, call handling quotas, and other metrics.
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Are you a MATCH?
Competencies and Profile
- Highly proficient with computers and computer based applications
- Excellent communication and interpersonal skills
- Strong working knowledge with Oracle, Salesforce and Google Suite would be considered an asset
- Prioritization, organization and time management is a must
- Some prior knowledge of relevant industries
Requirements
- Post-secondary diploma required
- Oracle experience required (2 years)
- Must be detail oriented and have excellent time management skills
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.