Customer Engagement Manager, Corporate Marketing

Customer Engagement Manager, Corporate Marketing

Would you like to help build our global marketing strategy?

Do you enjoy building trusted, meaningful business relationships?

About the Team

As part of our Corporate Marketing group, the Customer Engagement 

(CE) team are the voice of the buyer and the user, delivering customer loyalty, retention, and upsell value against a ~$300M revenue base. Our Customer Engagement team are based in the Netherlands, Singapore and London and combine, customer engagement design, digital execution and performance analysis to ensure buyers and users get the most from our portfolios and their relationship with Elsevier at all stages of their life cycle. 

About the Role         

Responsibilities

• Drive engagement and growth by identifying and optimising new opportunities in a rapidly evolving digital landscape, supporting renewals, retention, and account expansion;
• Define and lead engagement and community strategies that increase awareness, adoption, and advocacy, clearly demonstrating the impact of solutions on research outcomes;
• Execute and scale marketing initiatives in close partnership with product and marketing teams, using data and insights to continuously improve reach, awareness, and usage across Life Science and Engineering portfolios;
• Build and activate customer advocacy by identifying, supporting, and developing champions within the corporate community.

Requirements

• Proven experience managing and optimising digital marketing and/or buyer and user engagement channels;
• Strong data-driven mindset, with the ability to generate insights and measure marketing impact;
• Solid understanding of user adoption, user experience, and lifecycle engagement strategies;
• Experience working closely with users and customers, ideally within B2B or complex product/portfolio environments;
• Interest in or hands-on experience with applying AI tools in marketing and optimisation;
• Proactive and innovative mindset, with a focus on continuously improving engagement and effectiveness.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Dutch Share Purchase Plan
Annual Profit Share Bonus
Comprehensive Pension Plan
Home, office or commuting allowance
Generous vacation entitlement and option for sabbatical leave
Maternity, Paternity, Adoption and Family Care leave
Flexible working hours
Personal Choice budget
Variety of online training courses and career roadshows
Wellbeing programs and gym facility in the office
Internal communities and networks
Various employee discounts
Recruitment introduction reward
Work from anywhere
Employee Assistance Program (global)
Annual Event

About the business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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