Customer Care Specialist

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

KEY ROLE RESPONSIBILITIES:

• Act as the first point of contact for fielding customer inquiries and resolving customer issues via telephone, e-mail, and chat

• Responsible for order entry

• Responsible for quoting of standard materials and supporting on quotes with customized materials.

• Electronic order review and reconciliation

• Management of customer backorders and lead time inquiries, including working with Planning and Operations

• Resolution of price discrepancies identified at the time or order

• Review return requests relative to guidelines and provide authorization for items that qualify

• Issue claims

• Issue credits and debits related to order issues and customer returns.

YOU HAVE:

• College degree preferable, combination of education and work experience are acceptable for consideration.

• Proven experience with leading/working on cross functional teams

• Experience in serving the Industrial and Commercial Distribution Industries

• Experience with SAP or comparable ERP/Order Management System would be preferable

• Experience with SalesForce would be preferable but not mandatory

• Exceptional organizational skills for a highly multi tasked position

• Proven and exceptional problem solving skills for complexity of customer base

• Excellent interpersonal and communication skills

• Advanced computer literacy skills

• Proficiency with Microsoft Office Suite

• The successful candidate must possess a “can do” attitude and will be expected to learn quickly

• Language skills: English mandatory, German would be a plus

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

• • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:

zł7.083,30 - zł14.700,00 Per Month

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)

• Retirement Pension Plan for long-term financial security

• Employee Stock Purchase Plan to share in company success

• 100% Funded Language Courses and subsidies for further studies

• Reward & Recognition Program to celebrate your achievements

• Christmas & Holiday contributions

• Canteen / Meal passes

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