Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.
At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Purpose of Job:
As the Testing and Charging Supervisor, you will bring excellence and integrity to our customers and distributors who participate in our premiere tester lease program.
Job Components:
Provide direction for a team of Customer Service Representatives to include call support scheduling, documentation requirements, communication techniques, and customer follow up.
Drive customer service quality results by evaluating individual and team member performance and implementing procedural changes as necessary.
Identify and develop necessary team talent/skills in support of targeted team performance levels.
Collaborate with leadership to identify, develop and implement specific, measurable indices to achieve targeted Customer Service performance levels, guidelines/procedures.
Manage product and order support communication and documentation (e.g., lease contract management) with International Distributors, Franchisees and Commercial Customers.
Manage special projects as assigned by Department Director or requested by customer
Continuously evaluate current state and drive continuous improvement across all processes.
Manage and achieve customer service financial objectives.
Provide product and industry knowledge expertise.
Develop working knowledge of Enterprise relevant corporate, regulatory, and legal guidelines and procedures.
Qualifications:
3 years of experience in Customer Service environment; Call Center experience preferred.
2 years Managerial/Supervisory experience in Customer Service/Call Center environment developing and implementing team metrics and performance objectives.
Analytical skills to evaluate information and provide directional recommendations.
Working knowledge of basic budgetary and financial processes and fundamentals.
Ability to develop and implement process improvement plans.
Familiarity with international business processes and documentation requirements.
Excellent interpersonal, oral and written communication skills.
Proven ability to identify, motivate and develop sales staff.
Excellent initiative, organization, attention to detail and follow through.
Strong personal computer skills including Microsoft Office.
Scope Data:
Build and maintain effective working relationships across all functional groups within the Enterprise.
Assess areas for improvement and optimization; implement measurable action plans to achieve success.
Focal areas include budgetary accountability, Customer Service Team performance, and metrics development.
Effectively develop and communicate goals and objectives to all stakeholders.
Work Environment:
Ability to sustain posture in a seated position for prolonged periods of time.
Specific vision abilities include close vision, depth perception and ability to adjust focus.
Ability to occasionally lift and/or move 10+ lbs.
Travel requirement of 10%.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.