The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a part-time Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail.
THE STARTING RATE: $16.00 an hour
WORK ENVIRONMENT:
This is a remote (work-from-home) position
You must live in the state of Mississippi within a 50-mile radius of the Beau Rivage
You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)
Occasional in-person meetings and/or training will be required at our office or designated locations
THE DAY-TO-DAY:
Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events
Greet every caller with warmth, enthusiasm, and a genuine desire to help
Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism
Proactively upsell and cross-sell experiences to enhance the guest journey
Represent the MGM brand with care, consistency, and a focus on personalized service
THE IDEAL CANDIDATE:
Brings 1+ years of prior relevant work experience in a similar call center setting or a customer service position
Holds a High School Diploma or GED
Possesses strong computer navigation and multitasking skills
Demonstrates positive energy, a problem-solving mindset, and a commitment to excellence
THE PERKS & BENEFITS:
Flexible part-time schedule with work-from-home convenience
Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts
Exclusive partner discounts on travel, electronics, wellness, and more
Professional development and growth opportunities within a global hospitality leader
Free meals during on-site meetings or trainings
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084
Are you ready to JOIN THE SHOW? Apply today!