Customer Care Apprentice

Job Description Summary

Job Description

Customer Contact Apprenticeships

12 months fixed term contract

Full-time (37.5 hours per week – including dedicated study time)

Location: Edinburgh

Salary: £24,853

Closing date: Tuesday 10th March

Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’ve got almost 4 million customers in the UK. That's 1 in 10 UK adults!

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging. 

The Opportunity:

Aegon is offering a Customer Contact Apprenticeship designed to provide you with the skills and knowledge needed to excel in a customer service role in the financial services industry. 

What you’ll do:

Engage with customers. Provide exceptional service to our customers via phone, email, and chat addressing their inquiries and helping to resolve their requests.

Learn and Grow: Receive comprehensive training and development including industry-recognised qualification (SCQF level 6 - Customer Service in Financial Services)

Collaborate: Work closely with your team and other departments to ensure a seamless customer experience.

What we’re looking for:

• Maths at a National 4 level and English at a National 5 level
• A passion for customer service
• Good communication skills – verbal and written
• A strong motivation to learn and develop

What’s in it for you? 

• A permanent job offer upon successful completion of your apprenticeship, on condition that you’re meeting expectations in the role too
• Full support throughout your qualification.
• We’re serious about your future and our enhanced pension scheme is now in place.  We ask you to contribute 3% of your salary to your pension and we’ll put in 9%.  If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us). 
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)

We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our employees live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.  To find out more about what to expect at Aegon, visit our careers site.

What Happens Next?

The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games / tasks to help us learn a bit more about you. These are designed and officiated by our partner Arctic Shores (the email will come from them as well!). Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Edinburgh office on Thursday 26th March 2026.

We like to do things a bit differently, so be prepared for an imaginative and immersive assessment experience…. Don’t worry, we’ll tell you more about this when the time is right, first things first, Apply now!!!

The legal bits 

We will need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. You will be required to attend one of our offices in person with your right-to-work documentation.