Customer Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
• Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
• Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
• Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
• Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
• Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

Permanent | Full-time | Hybrid / Manchester Office Based
 

Excellent salary + annual bonus + sales incentive plan + benefits

The role of the Customer Account Manager is to protect and grow a portfolio of c.70 customers (c.£12m annual revenue) through pro-active account management; ensuring strong business relationships, service excellence and sustainable business growth to improve CHEP’s market position.

Working as part of a territory team with your field-based Territory Manager(s) you will build strong relationships with your portfolio of customers making CHEP the easiest and only choice when faced with the competition. Your role is to get close to your customers, understand their strategic objectives and deliver value to their supply chain using data driven insights, identifying and following up on opportunities to expand services whilst protecting existing business

What we’re looking for:

• Positive, resilient, adaptable, and proactive personality

• Strong negotiation skills (commercial discussions, contract terms, audit outcomes)

• Experience in Account Management, customer‑facing/speaking roles

• Exceptional telephone communication and relationship‑building skills

• Ability to manage multiple priorities with discipline and structure

• Highly numerate, detail‑oriented, and comfortable working under pressure

What we offer:

• Certified Top Global Employer

• Competitive salary + 10% annual bonus + Sales incentives

• Private healthcare, pension (up to 7.5%), life assurance

• Share scheme, retail discounts, EAP

• 25 days holiday (+ option to buy/sell 5)

• Flexible working & 3 volunteer days

CHEP isn’t just a pallet company—we’re the invisible backbone of the global supply chain, driving innovation and sustainability worldwide.

Interested? Apply now with your CV and join a business that invests in people and the planet.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.