Digital Onboarding Specialist - Secondment to end of Sep

Mō te tūranga | About the Role
The purpose of this role is to action and support our business customers through migration to Westpac One Business. To ensure migration is the best outcome for the customer, this role will be responsible for assessing suitability and uncovering customer needs in relation to their online channels. This role will be the Subject Matter Expert in Westpac One Business functionality and will be able to articulate how a technical feature will impact a customer alongside the benefit it will provide to them.

• 2+ years’ experience in customer service within banking or a similar industry
• Deliver exceptional service, which includes but is not limited to a timely, professional, correct and proactive response to requests.
• A deep understanding of the current Online channels for organisations and their functionality. •
• Ability to ask probing questions to understand how customers engage with our current channels and the flow on impact to their business.
• Work in collaboration with the Relationship, Service and Support Teams to create great customer outcomes.
• Taking all reasonable steps to fully understand and manage the client’s enquiries in a fast and responsive manner and where appropriate involving specialists to resolve client challenges and/or timely escalation to the Relationship Manager.
• Perform applicable migration readiness activities

Nā tāu rourou | What will you bring?

• 2+ years’ experience in customer service within banking or a similar industry
• Deliver exceptional service, which includes but is not limited to a timely, professional, correct and proactive response to requests.
• A deep understanding of the current Online channels for organisations and their functionality. •
• Ability to ask probing questions to understand how customers engage with our current channels and the flow on impact to their business.
• Work in collaboration with the Relationship, Service and Support Teams to create great customer outcomes.
• Taking all reasonable steps to fully understand and manage the client’s enquiries in a fast and responsive manner and where appropriate involving specialists to resolve client challenges and/or timely escalation to the Relationship Manager.
• Perform applicable migration readiness activities

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

20 March 2026