Customer Account Analyst - Graduate in Training

Job Description Summary:

Graduate Trainee – Customer Account Analyst (Supply Chain)

Job Summary
The Graduate Trainee Customer Account Analyst supports the end‑to‑end supply of concentrate and beverage base products to bottling partners. The role focuses on ensuring on‑time, in‑full delivery, accurate demand planning, effective inventory management, and strong customer collaboration. Working closely with internal teams (planning, production, quality, logistics, and finance) and external bottlers, the trainee helps enable smooth supply chain operations, continuous improvement, and high service levels across multiple products and markets.

Key Responsibilities

• Support day‑to‑day customer account management and service delivery to bottling partners
• Assist in demand forecasting, data analysis, and alignment with planning and finance teams
• Monitor inventory levels, aging stock, and potential risks, and support mitigation actions
• Support new product introductions and reformulations from a supply chain perspective
• Contribute to supply chain improvement initiatives, cost optimization, and productivity projects
• Coordinate with logistics, suppliers, and internal stakeholders to ensure compliance with quality, safety, and regulatory requirements
• Maintain accurate reporting, customer service metrics, and SAP system data

Learning & Exposure

• End‑to‑end supply chain operations across multiple markets and product portfolios
• Customer engagement and stakeholder management within a global FMCG environment
• Use of SAP, forecasting tools, and advanced data analysis
• Exposure to inventory, logistics, cost management, and continuous improvement practices

Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or a related field
• Strong analytical, problem‑solving, and communication skills

Skills:

Location(s):

Eswatini

City/Cities:

Manzini

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

May 1, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.