Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
We’re expanding our AI & Automation efforts within Customer Support and looking for an AI & Automation Operations Manager — a structured, creative, systems-oriented thinker who can turn complexity into clarity. This role is key to making customer support smarter, more efficient, and human-centered.
You’ll work closely with the AI & Automation Lead, who focuses on overall strategy, architecture, and infrastructure. This role complements that focus by supporting the Lead in strategic AI customer support agent development, including agent behavior design, intelligence enhancements, and QA frameworks. You’ll also own cross-team initiatives, workflow frameworks, operational excellence, and data-driven insights — ensuring initiatives are executed efficiently, sustainably, and with measurable impact. As co-lead for the AI & Automation Specialist, you’ll guide, coach, and align priorities to ensure the team delivers effectively.
Intercom is our primary tool for AI and automation development, though you’ll explore other automation solutions, integrations, and AI capabilities as needed.