CRM Business Specialist

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

We are seeking a CRM Business Specialist to serve as the primary point of contact for all CRM-related matters within Donaldson’s Life Sciences (LS) vertical.

As a key member of the Global Sales Operations team, this role will drive CRM adoption, process excellence, and continuous improvement across global LS business units. The ideal candidate combines strong analytical capabilities with effective communication and coordination skills to translate business needs into impactful CRM solutions.

Responsibilities

• Enhance and maintain CRM capabilities through new features, process improvements, integrations, and upgrades.
• Act as the main liaison between LS business teams and IT CRM, ensuring alignment with global standards.
• Manage daily system activities, Azure DevOps tickets, performance monitoring, and issue escalation.
• Lead CRM change initiatives from design to deployment, user acceptance testing, and post-implementation support.
• Coordinate with global stakeholders to ensure smooth rollouts, high adoption, and onboarding of new teams.
• Standardize processes, define best practices, and maintain documentation and training materials.
• Support territory setup, data migration, dashboards, access management, and CRM training aligned with SOPs.
• Ensure data quality, governance, consistency across regions, and enable reporting and analytics for business insights.

Minimum Qualifications

• Bachelor’s degree with an administrative, business, or commercial orientation.
• 3–5 years of experience in Business, Sales, or a comparable environment
• Knowledge of CRM (Microsoft Dynamics 365 is preferred)
• Proficiency in MS Office (especially Excel) and SharePoint.
• High attention to detail and a structured, responsible working style.
• Strong analytical skills and experience in data analysis.
• Good command of English; additional languages are an advantage.

Preferred Qualifications

• Affinity for IT/Business Analytics in Sales environments.
• General understanding of sales organizations and processes within Life Sciences sectors.
• Commercial understanding of customer data for profiling, business growth, and business analytics.
• Experience supporting CRM implementations or managing global cross-functional projects.
• Familiarity with Azure DevOps (ADO) environments.

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.