Credit Support Supervisor

Position Purpose:

The purpose of this role is to support the Credit Support Manager in leading a team of credit administrators and ensuring efficient, accurate, and customer-focused credit operations across the organization. This position helps oversee daily workflows, resolves operational issues, and safeguards the integrity of company-wide customer data. The role delivers high-quality service to internal and external customers, drives continuous process improvement, supports technology adoption, and provides training to stakeholders. By partnering closely with the Credit Support Manager to refine policies and procedures, the Credit Support Supervisor helps strengthen cross-departmental relationships, reinforce SRS culture, and serve as the primary point of contact for credit support in the manager’s absence.

Key Responsibilities:

• Support the manager and a team of 6-8 credit administrators

• Provide Customer Service Support to our Credit Team, Field Operations and Customers in a variety of duties.
• Ensure the integrity of company-wide customer data.
• Monitor daily operations and assist the admin team with resolving problems as they arise
• Support an environment of continual process improvement, utilizing technology and other resources
• Provide training for internal stakeholders on technology and processes.
• Promote a customer focused environment to build proactive and meaningful relationships with internal & external customers.
• Work side by side with credit support manager to design & update policies & procedures tailored to credit support’s functions
• Build & maintain relationships within and across departments to promote company goals.
• Cultivate the SRS culture.
• Other duties or projects as assigned.
• Be main point of contact for credit support when manager is unavailable

Direct Manager/Direct Reports:

• Direct Manager: Senior Manager, Credit Support

Travel Requirements:

• None

Minimum Qualifications

• Excellent communication, interpersonal & leadership skills.
• Decision-making, problem-solving, and analytical skills.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Proficient in Microsoft Office applications with ability to quickly grasp new systems and complex concepts. 
• Skilled at responding to difficult situations in a calm and professional manner while providing effective resolutions.

Preferred Qualifications

• Experience with DMSi/Agility, Bectran, and ServiceNow is a plus.

Minimum Education:

• Bachelor’s Degree or equivalent or 5+ years experience in customer service. 

Preferred Education:

• Bachelor’s Degree or equivalent or 5+ years experience in customer service. 

Minimum Years of Work Experience:

• 5+ years experience in customer service. 

Certifications:

• None

Competencies:

• Customer Focus, Data Quality & Stewardship, Communication & Collaboration, Process Improvement, Operational Excellence, Situational Adaptability

Work Location: FSC – Corporate – McKinney, TX

      

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Job Location: SRS Distribution - McKinney

      

7440 State Highway 121 McKinney, TX 75070-3104

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

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