Credit Risk Trainer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Credit Risk Trainer

About the Role

The Credit Risk Trainer provides new hire and ongoing training and professional development for the Risk Organization. This role is responsible for assessing learning needs, developing training content, and delivering high-quality, innovative learning solutions that build the expertise, skills, and capabilities required to achieve business goals.

What You Will Do

• Consult with key stakeholders and assigned client groups to understand business and organizational goals, gather requirements, recommend learning and development solutions, and deliver training programs and content
• Partner with stakeholders to assess workforce skill and knowledge gaps and collaborate to design, develop, and deliver appropriate learning solutions
• Measure effectiveness (attendance, assessments, learner feedback, adoption metrics) and drive continuous improvement.
• Conduct and/or oversee training needs assessments and development project plans and timelines to manage training initiatives and requests
• Continuously evaluate learning content and programs to ensure they meet learning objectives, business goals, and organizational priorities
• Deploy learning programs using blended learning approaches, leveraging technology, learning systems, and digital tools as appropriate
• Ensure effective application of adult learning principles and strong group facilitation techniques in all training delivery
• Continuously deepen business and risk knowledge as new solutions, systems, or requirements are introduced

Experience You’ll Need to Have

• 3–5+ years of experience in technical training, instructional design, or enablement.
• 2 years of experience developing, implementing, and facilitating classroom, online, and virtual training programs using adult learning principles in a corporate environment
• Proven ability to effectively train large groups using strong facilitation skills
• Experience developing training in multiple formats (ILT/VILT, eLearning, microlearning, job aids).

What Would Be Great to Have

• Background in adult learning theory, instructional design methodologies, needs assessments, and project management
• Experience conducting learning needs analysis and presenting viable learning solutions that align with time and budget requirements
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Familiarity with Learning Management Systems (LMS), e-Learning platforms, and content authoring toolS Experience training on financial services, payments, risk, or other regulated-domain platforms.
• Familiarity with adult learning principles and instructional design models (ADDIE or similar).
• Tools: Articulate 360 (Storyline/Rise), Adobe Captivate, Camtasia, Snagit, LMS administration (Cornerstone, Docebo, Moodle, etc.).
• Experience creating process flows and visuals (Visio/Lucidchart).

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.