Credential Receiving Assistant

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 203

Pay Range: $17.35 - $25.19

Job Description

As a Credential Receiving Assistant, you will play a key role in supporting WGU’s mission by ensuring the integrity and accuracy of student academic records. Your work helps prospective and continuing students move forward in their educational journey by managing and processing critical documentation with precision and care.

What You’ll Do

• Partner with the mailroom to receive and organize incoming physical documents.
• Open, sort, and scan academic credentials into document management systems.
• Maintain, archive, and purge student academic records in compliance with policy.
• Locate and rescan documents as needed for review or quality assurance.
• Process and evaluate transcript and credential requests for prospective and continuing graduate students.
• Ensure timely and accurate document processing aligned with university policies and regulations.
• Perform other related duties as assigned to support the Credential Evaluation Operations team.

What You’ll Bring

• High School diploma or equivalent.
• Experience in administrative or document processing roles.
• Strong attention to detail and ability to maintain accurate records.
• Proficiency in Microsoft Office and similar software applications.
• Ability to manage multiple tasks and prioritize workload effectively.
• The ability to move between campus buildings and lift and carry up to 25 pounds of materials and mail, with or without reasonable accommodation.
• Professional written and verbal communication skills.

Bonus Points if You Have

• Experience working in a fast-paced, deadline-driven environment.
• Familiarity with document management systems or academic credential evaluation.
• Demonstrated ability to collaborate effectively within a team setting.

Experience in Lieu of Education

Equivalent relevant experience may substitute for educational requirements at the hiring manager’s discretion.

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you will hear from a recruiter or hiring manager who will guide you through the process. We aim to communicate decisions promptly and respectfully.

Here is what that typically looks like:

• Recruiter Introductory call
• Hiring Manager in-office interview

Work Location

This is a full-time, in-office position at WGU’s Salt Lake City, UT office.

Work Schedule

Part-time - Flexible hours between 8:00 am and 4:00 pm.

Visa Sponsorship

While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.

We are looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.

Position & Application Details

Part-time Regular Positions (classified as regular and working less than 30 standard weekly hours): This is a part-time, regular position (classified for less than 30 SWH) that is eligible for vision and mental healthcare; flexible spending account; voluntary life insurance; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and prorated paid holidays and accrued sick time.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.