Creative Services Manager

Creative Services Manager (12 MONTH FTC)

Your manager: Media & Culture Director

Team: Media & Culture

Location: Chiswick, London

We operate a hybrid working approach, which allows you to manage your time between home and office.

Be part of something big

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes.

Here in the UK

In the UK, Pernod Ricard is made up of 4 businesses:

• Pernod Ricard UK, which markets, sells and distributes our products in the UK

• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio

• Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.

• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

Your new team

This position sits in our Pernod Ricard UK (PRUK) business. Our diverse population of 300+ passionate employees have been creating conviviality since 2001, bringing our premium brands and unforgettable experiences to the UK. As the world’s second largest spirits market, the UK is a key location for our company.

At PRUK, we have a culture that blends performance and conviviality: we are recognised as an open and diverse business with a firm commitment to our employees’ wellness, inclusion and safety and to making a positive impact on our industry and environment.

Role purpose

Note, this is a fixed term contract for 12 months.

The Creative Services Manager is responsible for the commercial, operational, and strategic leadership of the Northern Europe studio (TheMix NE) and its relationship with our third-party agency partner, OLIVER.

This role ensures strong commercial governance, operational excellence, and high levels of client satisfaction across Northern Europe. Acting as the key bridge between internal stakeholders; the studio, Finance, and Oliver, the Creative Services Manager ensures the studio delivers efficient, high-quality creative output while driving continuous improvement, scalability, and cost effectiveness.

Your unique contribution

This role will have three main areas of responsibility:

Entity and Operational Management

• Own and manage the operational best practises for the NE studio, serving 11 markets (UK, Germany, Austria, Switzerland, Benelux, Sweden, Denmark, Finland, Estonia, Latvia, Lithuania)
• Partner with Entity Leads to grow and scale studio output, identifying opportunities to win work from other agencies and internal stakeholders.
• Drive efficiencies by reducing duplication of creative assets and promoting smarter asset management and reuse strategies.
• Monitor and report on performance KPIs, ensuring measurable improvements in productivity and cost efficiency.
• Serve as the primary point of contact for all internal stakeholders (“clients”) briefing the studio. Proactively resolving issues and ensuring a consistently high standard of service delivery.
• Establish and embed a structured feedback framework beyond the annual client satisfaction survey conducted by OLIVER.

Resource and Project Management

• Lead the day-to-day management of the client services team across, content, social and production projects.
• Oversee the resource management for our two studios; Cologne and London, ensuring deadlines are adhered to.
• Manage our black book of talent, communicating and resourcing freelancers as and when required.
• Overall say on project budgets created by the Project Managers, making commercially sound decisions about outsourcing, resourcing and deadlines, always ensuring PR’s best intentions are at the forefront of these decisions.
• Provide recommendations for any resource bottlenecks
• Adhoc project management for Media & Culture briefs ensuring the projects are delivered on time and to budget.

Commercial Management

• Own and maintain all commercial aspects of the relationship with OLIVER.
• Lead the studio invoicing process in collaboration with OLIVER and the PR UK Finance team, ensuring accurate cross-charging and financial transparency.
• Identify opportunities for cost optimisation and value creation without compromising output quality.
• Review the monthly MI reports and raise any concerns back to the supplier/business for further investigation.
• Facilitate regular check-ins to identify improvement opportunities in ways of working, communication, and creative output.

Your blend of talent

This position could be right for you if you have:

• Creative agency & project management experience (ideally in-house) and happy to spin many plates at once.

• Prior knowledge of the intricacies of the Creative Process; including planning, execution/production, client liaising, artworking and reporting.

• Studio operational and commercial awareness to understand and advise stakeholders on the nuances working with a third party agency (cost of employees, utilisation, reporting).

• Prior experience of using a range of different project management and resourcing tools.

• Financial experience of invoicing due to the complexities in the recharging process.

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance. Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers. We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility.

We’re committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’. We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves. 

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

Responsible drinking

As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking. 

Job Posting End Date:

2026-03-17

Target Hire Date:

2026-04-01

Target End Date:

2027-04-01