This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Family
Juniper Experience and Operations (JXO) organization is incubating a Technology group to transform CX(customer experience) and EX(employee experience). The charter of this group is to discover, evaluate and leverage technology to enhance and simplify the experience of stakeholders. Knowledge and data will be central to this journey of creating a proactive and predictive support experience. The use of automation, AI and other modern technology will enable reduction of time taken to resolve issues or perform tasks. This role is part of Juniper’s strategic future of support team and will involve design of automated solutions. The role requires influencing business transformation projects using technology, review of data to enable process, systems and tool re-engineering in customer support and services.
In addition, the role requires to support the enhancement of self-service, automation, omnichannel strategy by seeking solutions and drivers to achieve seamless customer experiences and increased customer loyalty. Roles and
What you’ll do:
Responsibilities:
· A Coveo technical expert in designing and building modern language-based AI solutions, including Data Models, Evaluation Strategies, Production Constraints, User Experience.
· Awareness and knowledge about Coveo integration with SFDC, Coveo reporting dashboard.
· SEO (Search Engine Optimization) concepts, implementation using ML and data models.
· Familiarity with Python, JS, Atomic and Headless architecture
· Enable digital transformation of support systems by aligning business, operations and technology
· Evaluate industry technology landscape, discover tech stack, design solutions to solve business requirements
· Advisor mentality and willingness to participate in the full project life cycle: requirements gathering, analysis, design, configuration, testing and go-live of end to end Coveo-SFDC driven technology solutions
· Participate in solutions for customer self-service, automation, personalization, proactive support and seamless omnichannel experience
· Experience working on process improvements and re-engineering
· Locate and define new process improvement opportunities
· Improve adoption of deployed platforms, tools
· A high level understanding of machine learning concepts, models life cycle, technologies and best practices
What you need to bring:
Required Experience/Background:
· Overall 10+ years of experience, 5+ years solution analyst or related experience, including proficiency with analytical software or equivalent related education
· Bachelor’s degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
· Good knowledge of large system, CRM’s, bug systems, collaboration and messaging tools
· Preferable to be Certified in Coveo for Salesforce as Administrator, Analyst or developer.
· Technical expertise regarding data models, database design development, data mining and segmentation techniques
· Strong knowledge of and experience with reporting packages databases , programming.
· Proficiency in statistics, data analysis, and research methods
Personal Skills:
· Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization
· Ability to handle sensitive information with keen attention to detail and accuracy. Passion for data handling ethics.
· Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
· Able to demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem.
· Assist in combining large data sets and data analysis to create optimization strategies
· Comfortable with ambiguity and uncertainty of change when assessing needs for stakeholders
· Have effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
· Self-motivated and innovative; confident when working independently, but an excellent team player with a growth-oriented personality
· Will be required to routinely or customarily troubleshoot items related to applications that require independent judgement, decision-making, and unique approaches
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
EngineeringJob Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.