Full Time, Continuing
Salary Level HEW 6 + 17% Superannuation
Based at the Melbourne CBD, however, may be required to work and/or be based at other campuses of the University.
About You
The VE Senior Services Officer will work in a shared services model for the College of Vocational Education. This setup allows the officer to assist various College functions as needed, offering a broad range of experience and knowledge.
This role includes providing strong administrative support to several College teams, such as Planning & Resources, Learning & Teaching Innovation and Quality, and Partnerships. The officer will also help with education delivery. Key tasks include coordinating projects, organizing events, and offering administrative and project advice across the College.
The VE Senior Services Officer must provide excellent customer service to staff and students. They will help coordinate and engage in activities, which include student lifecycle services, course and program management, information management, events, and improving processes. The officer will also handle complex queries from staff and students and build effective working relationships to ensure timely solutions.
To be successful in this position, you’ll have:
1. Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
2. Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
3. Experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced, large scale environment.
4. High level communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
5. Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
6. Proven significant administrative experience in planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.
7. Expertise in developing, recommending and implementing changes and improvements to administrative procedures and functions.
8. Ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.
Qualifications
Relevant qualification and/or relevant customer service and administration experience.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College of Vocational Education
The purpose of RMIT’s College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.
Led by our Deputy Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:
lead in practice-based learning
empower learners for the future of work
engage industry and community at scale
grow for impact and influence
The College of VE is delivering impact through transformation that creates long-term change.
To Apply
Please submit your CV and covering letter for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Diana via email at diana.ruiz@rmit.edu.au.
Position Description - CoVE Senior Services Officer (HE)
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.