ABOUT FLUTTER ENTERTAINMENT
Flutter Entertainment is the world’s largest sports betting and iGaming operator with 15.9 million Average Monthly Players worldwide and annual revenue of $16.4 billion in 2025. We have a portfolio of iconic brands, including FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.
As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience.
Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). We’re proud to be recognized by TIME as one of the World’s Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.
Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game.
FLUTTER ENTERTAINMENT INDIA
Our office in the heart of Hi-Tech City, Hyderabad, serves as Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.
We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of world-class brands, global scale, and challenger mindset presents a powerful combination.
We have ambitious growth plans and goals for the future and the global and local scale to achieve them.
OVERVIEW OF THE ROLE
Are you looking for a new challenge where you can be involved in driving Procurement Technology Transformation? Do you like working towards a shared goal with supportive colleagues in a fast-paced, respectful, and flexible working environment? Do you have a passion for delivering Digital Transformation?
Over the next few years Flutter is embarking on a Procurement Transformation Programme and one of the transformation’s key pillars is to transform our procurement technology. We are beginning this journey by implementing Coupa to become our new Source-to-Contract solution to enable our procurement transformation.
The IT Analyst role sits within the Procurement Transformation team. In this role you will be working closely with technology teams to ensure that we are resolving Coupa incidents efficiently and chasing the right team to maintain stability to our services. You will ensure that all flutter group services are monitored and managed 24/7. The role will manage Coupa incidents in real time ensuring that any impact to our customers will be minimal and managed professionally and within agreed SLA’s.
The deployment of Coupa will entail numerous phases over a number of years. This role should aim to be persistent in the pursuit of service excellence. You will set the tone and ask the right questions of internal and external suppliers and customers. You will have full responsibility for Coupa incidents raised to Group and ensure they are correct followed up and resolved.
Working with all the brands and divisions across flutter will ensure you are driving collaboration and operational excellence. You will build up a large knowledge base across the group to ensure you can get incidents resolved and queries answered within agreed SLAs (service level agreements).
In Flutter Group we want to establish a procurement technology support function with a global mindset that brings all our brands closer together to support our group services.
KEY RESPOBSIBILITIES
As an IT Analyst your responsibilities will vary depending on the specific needs of the programme at a point in time. Below is an indicative list of responsibilities for the role:
Highlighting any break in service to key services and raise incidents quickly engaging required teams to resolve impact and restore services to customers
Need to be able to prioritise and troubleshoot inbound tickets
Working closely with technology teams to ensure that we are resolving incidents efficiently and chasing the right team to maintain stability to our services
Responsible for day-to-day incident and ticket escalation to technical teams across the group, ensuring there is no delay in getting issues in front of the correct teams
Significant Service on-call experience, working as part of an incident response team to restore services, provide support and guidance, and ensure stakeholders are updated at regular intervals. Additionally, provide support and experience to prepare other Service team members for the on-call rotation.
The specialist will always ensure we have a ‘how do we improve’ thinking to all issues that occur to production. Always asking how do we bring teams together to resolve issues across all brands and divisions? How do we improve our processes and how do we make it easy to do business with Group production operations
Providing clear and concise comms to all stakeholders during impactful incidents, making sure updates are provided in the correct channels and all follow up questions are answered
TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE
Minimum 2 years’ experience in an IT operations role with a proven ability to handle incidents in a highly pressurised environment
Prior experience working within an ERP / Procurement Suites (for example: Coupa) Technologies environment and the associated understanding of procurement terminology
Collaborate with multiple teams ensuring that nobody take a blame attitude. Helping teams to work closely together
Excellent interpersonal & communication skills as candidate will have to deal with all areas of the company
Work in a collaborative way with the Technology teams and have the ‘how do we improve’ attitude
Ability to communicate at all levels from senior execs through to 1st line support
Lead on incident standards and implementation across all brands and divisions ensuring we always have a stable platform for our customers
Identifying and building strong long-term customer & strategic relationships alongside effective stakeholder management
Have a record in improving ways of working and implementing tooling into a new team ensuring everyone is setup for success from Day 1
Technical knowledge of cloud infrastructure, monitoring tooling and JIRA is a big benefit to success in this role
Customer centric and service excellence mindset
BENEFITS WE OFFER
Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
Career growth through Internal Mobility Programs.
Comprehensive Health Insurance for you and dependents.
Well-Being Fund and 24/7 Assistance Program for holistic wellness.
Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
Free Meals, Cab Allowance, and a Home Office Setup Allowance.
Employer PF Contribution, gratuity, Personal Accident & Life Insurance.
Sharesave Plan to purchase discounted company shares.
Volunteering Leave and Team Events to build connections.
Recognition through the Kudos Platform and Referral Rewards.
WHY CHOOSE US
Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.