Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Key Responsibilities
Drive Country Customer Experience Strategy and Outcomes
Define and implement the country-level CX strategy in alignment with Area and Global priorities.
Champion proactive customer support, timely issue resolution, and seamless customer journeys across all products in scope (Ocean and Logistics & Services).
Own, design, test, and continuously update the business continuity plan for critical customer processes to ensure operational resilience and uninterrupted service.
Collaborate with cross-functional teams to ensure end-to-end solutions meet customer expectations and deliver consistent service excellence.
Develop and Sustain a Capable Country CX Organization
Design the Country CX organization in accordance with global blueprints and Area structures.
Recruit, lead, and develop senior CX leaders, ensuring effective leadership cascades into teams.
Create a culture of coaching, accountability, and continuous improvement to enhance team performance and employee engagement.
Drive training programs aligned with global CX standards while tailoring approaches to specific customer segments (e.g., Integrated Solutions vs. Direct Transport).
Build teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), capable of delivering timely, cost-efficient, and value-adding solutions across all ‘By Maersk’ models
Deliver on Country Growth and Profitability Plans
Partner with commercial teams to actively up-sell and cross-sell services, deepening customer relationships and expanding share of wallet.
Monitor and manage customer volume trajectories, focusing on growth opportunities, churn reduction, and accelerated conversion of new business.
Support the development of integrated customer solutions that drive value for both customers and Maersk, reinforcing the “By Maersk” strategy.
Ensure CX is a key driver of customer retention and competitive differentiation in the market.
We are looking for
Proven track record in leading and developing large, customer-centric organizations.
Strong leadership skills with the ability to coach, motivate, and align diverse teams towards shared goals and a unified vision.
Strategic and commercial acumen with experience in building profitable, scalable business operations.
Ability to anticipate and respond to external business environment dynamics with resilience and agility.
Skilled at building and maintaining senior-level customer relationships, acting as a trusted advisor and strategic partner.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.