Corporate Bank - Relationship & Transactions Management (RTM) Local Intern - Shanghai

Relationship & Transactions Management (RTM) team is the processing unit that coordinates internally and externally between internal shareholders and clients on New Client Adoption (NCA), FSC Supplier onboarding, Know Your Client (KYC), Periodic Review for KYC and credit facility, ongoing account maintenance, ID overdue, Dormant account, reference letter etc., prepares relevant product documentation, performs the product system setup and provide service support for all CB clients in North Asia.

Roles and Responsibilities:

• Handle daily client inquiries related to transactions, FCY supporting documents etc.  Provide guidance to clients regarding regulation updates and product enhancement.

• Coordinate with back office team for transaction investigation, urgent payments and incoming collections. Provide timely feedback to clients and ensure end-to-end resolutions.

• Exploit potentialities of existing client in terms of revenue contribution

• Proactively communicate with existing client to understand their comments and suggestions to DB’s services and products.

• Support Service Managers to handle Tiered client regular requests, including but not limited to:

  • Daily/weekly/monthly account and/or transaction, and liquidity management reports

  • Guide clients to prepare E-banking and Cash Pool application documents and coordinate with Setup Team to ensure timely completion.

  • Notification to clients regarding rejected/failed EB instruction and returned payments

  • Keep close communication with clients to help smooth processing efficiency, for example, pre-notification of urgent transaction, etc.

• Act as single point of contact of the NCA process to support Client Officer/RM on KYC requirement clarification, help in obtaining documents/information to complete due diligence.

• Perform other administrative tasks that may be assigned by the team leader.