Continuous Improvement - Six Sigma Trainer / Coach

End Date

Thursday 12 March 2026

Salary Range

£67,023 - £74,470

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Job Share

Job Description Summary

Payment Operations is seeking a highly skilled and experienced Six Sigma Coach to lead, educate, and guide our team members in the principles and practices.
This role is pivotal in ensuring continuous improvement and operational excellence is embedded across all areas of Payment Operations. The Six Sigma trainer and coach role plays a crucial role in guiding Payments Operations through the Six Sigma methodology to achieve process improvements.
The Six Sigma trainer and coach role is instrumental in fostering a culture of excellence and continuous improvement. By providing comprehensive training, personalised coaching, and ongoing support, to help Payment Operations harness the power of Six Sigma to drive significant and sustainable improvements in performance. And to promote a culture of continuous improvement within the organisation through encouraging the use of Six Sigma principles in day-to-day operations to deliver process improvement for clients and colleagues

Job Description

JOB TITLE: Continuous Improvement- Six Sigma Trainer / Coach

SALARY: £67,023 - £74,470

LOCATION: Birmingham

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of office locations above.

About this Opportunity 

Payment Operations is seeking a highly skilled and experienced Six Sigma Coach to lead, educate, and guide our team members in the principles and practices.
This role is pivotal in ensuring continuous improvement and operational excellence is embedded across all areas of Payment Operations. The Six Sigma trainer and coach role plays a crucial role in guiding Payments Operations through the Six Sigma methodology to achieve process improvements.
 

The Six Sigma trainer and coach role is instrumental in fostering a culture of excellence and continuous improvement. By providing comprehensive training, personalised coaching, and ongoing support, to help Payment Operations harness the power of Six Sigma to drive significant and sustainable improvements in performance. And to promote a culture of continuous improvement within the organisation through encouraging the use of Six Sigma principles in day-to-day operations to deliver process improvement for clients and colleagues

Here's where you’ll make a difference

• Training and Development: Conduct comprehensive training sessions on Six Sigma methodologies, including DMAIC (Define, Measure, Analyse, Improve, Control), Lean principles, and other relevant tools and techniques. Covering Lean awareness, Lean Basics and Green Belt.
• Coaching: Provide one-on-one and group coaching to employees at all levels, assisting them in the application of Six Sigma tools to their respective projects. Guide colleagues form training through to accreditation.
• Curriculum Design: Develop and update training materials, curricula, and resources to ensure they reflect the latest Six Sigma practices and industry standards.
• Project Support: Guide and support project teams in identifying, planning, and implementing Six Sigma projects, ensuring they achieve measurable improvements and meet organizational goals.
• Help identify and prioritise Six Sigma projects based on organizational goals and strategic objectives.
• Tracking: Monitor and evaluate the effectiveness of Six Sigma projects, providing feedback and recommendations for continuous improvement.
• Leadership and Advocacy: Promote a culture of continuous improvement within the organization.
• Reporting: Prepare and present reports on Six Sigma project outcomes, training effectiveness, and overall impact on organisational performance.

Why Lloyds Banking Group  

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Accredited Lean Six Sigma black belt with a deep understanding of Six Sigma principles is essential
• Proven training experience with demonstratable positive outcomes
• Exceptional communication skills with the ability to engage key stakeholders across the business.
• The ability to communicate, present, and influence effectively.
• The ability to inspire and drive change through coaching.
• Proven project delivery experience ( preferably with multiple completed Black Belt projects)
• Proven experience in supporting others to build their own problem- solving skills.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.